Customer Success Manager (Remote in AZ, CA, CO, ID, LA, MI, MT, NM, NV, OK, OR, TX, UT, WA and WY)
Imagine Learning · United States
- Hybrid
- Full-time
- $75,000 / year
- United States
Job highlights
- Manage customer relationships for Imagine Learning.
- Drive customer retention, growth, and satisfaction.
- Analyze data to improve customer success.
- Develop account strategies and collaborate internally.
- Provide onboarding and support for customers.
About the role
Customer Success Manager
Imagine Learning is accepting applications for Customer Success Managers. We are actively hiring in AZ, CA, CO, ID, LA, MI, MT, NM, NV, OK, OR, TX, UT, WA and WY! Apply today for consideration!
Great Purpose. Great People. Great Opportunities.
At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.
That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.
As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.
Imagine Your Impact.
The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer’s success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value.
For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE. To learn more about a typical applicant journey at Imagine Learning, click HERE.
Position Information
This is a regular, full-time position, reporting to the Customer Success Director.
Compensation
Base pay is anticipated to be between $64,678.00 and $75,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location
In this US-based position your location will be remote; to facilitate travel for the role, candidates that reside within 50 miles of a major, international airport are highly preferred.
Travel
You can also expect up to approximately 30% travel given your assigned territory. This could include day trips via personal care to school districts or airline/overnight travel. Imagine Learning does reimburse for mileage and appropriate business-related travel expenses. Be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
Benefits
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Comprehensive maternity and fertility/family building benefits
- Paid bonding leave when a new child joins your family
- Access to on-demand mental health resources
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer time off
- A wide variety of professional development programs, including tuition reimbursement
- Work from home opportunities that foster work/life balance
Envision Your Experience.
In this role you’ll have the opportunity to:
- Grow relationships with customer stakeholders.
- Take direct responsibility for customer relationships.
- Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products.
- Analyze customer engagement data to identify implementation strengths and areas of need.
- Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
- Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities.
- Provide assistance in creating and provisioning customer sites.
- Collaborate with internal teams to drive teacher adoption and success.
- Deliver onboarding support to customers to ensure that their initial experiences with the site are successful.
- Offer input on Customer Success team processes and procedures as required.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
- Bachelor’s degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience.
- Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.
- Direct and proven work with establishing strategic outcomes and measurements.
- Experience working with and presenting results to senior level executives preferred.
- Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer.
- High energy level, demonstrated drive to succeed, and a sense of urgency.
- Ability to use and interpret data analytics and spreadsheets.
- Proficient within a fast-paced, growth organization is ideal.
- Excellent communication skills and analytical skills.
- This position is remote but may require approximately 15-50% travel, given your assigned territory.
Key skills/competency
- Customer Relationship Management
- Account Management
- Customer Retention
- Upselling
- Onboarding
- Data Analysis
- Strategic Planning
- Education Technology
- Clienteling
- Stakeholder Management
Skills & topics
- Customer Success Manager
- Account Management
- Customer Retention
- Client Relationship Management
- Education Technology
- K-12 Solutions
- Remote Work
- Salesforce
- Customer Onboarding
- Customer Adoption
How to get hired
- Tailor your resume: Highlight your experience in customer relationship management and education technology. Quantify your achievements in retention and growth.
- Craft a compelling cover letter: Emphasize your understanding of customer success in the ed-tech sector and your ability to build strong stakeholder relationships.
- Prepare for behavioral questions: Review the STAR method to discuss examples of managing customer escalations, driving adoption, and achieving strategic outcomes.
- Research Imagine Learning: Understand their mission, products, and values to articulate how you align with their culture and contribute to empowering potential.
- Network and inquire: If possible, connect with current employees on LinkedIn to gain insights into the hiring process and team dynamics.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Customer Success Manager at Imagine Learning?
- As a Customer Success Manager at Imagine Learning, your primary responsibility is to own the business relationship with the customer. This involves ensuring their success with Imagine Learning's solutions, driving retention, growth, adoption, satisfaction, and demonstrating stakeholder value. You'll also analyze data, conduct check-ins, develop account strategies, and collaborate with internal teams to support customer success.
- What qualifications are essential for the Customer Success Manager role at Imagine Learning?
- Essential qualifications include a Bachelor's degree in a related field and at least 4 years of experience managing customer relationships in education technology. You should also have experience with business drivers in the education sector, establishing strategic outcomes, and presenting to senior executives. Strong communication, analytical skills, and a high energy level are also crucial.
- Is the Customer Success Manager position remote, and what are the location requirements?
- Yes, this Customer Success Manager position is remote within the US. However, candidates who reside within 50 miles of a major international airport are highly preferred to facilitate travel required for the role.
- What is the expected travel percentage for the Customer Success Manager role?
- The Customer Success Manager role may require up to approximately 30% travel, which could include day trips or overnight travel to school districts within your assigned territory. Imagine Learning reimburses for mileage and appropriate business-related travel expenses.
- What is the compensation range for a Customer Success Manager at Imagine Learning?
- The anticipated base pay for a Customer Success Manager is between $64,678.00 and $75,000.00 per year. Eligible employees may also receive additional incentive, commission, or annual bonus pay based on performance. Actual compensation can vary based on factors like skills, experience, and location.
- What benefits does Imagine Learning offer to its employees?
- Imagine Learning provides a comprehensive benefits program including multiple health, dental, and vision plans, a 401k with company match, generous paid time off, 16 paid holidays (including a winter shutdown), parental leave, mental health resources, and professional development opportunities.