Sr. Manager, Supply Chain Operations

About Illumia

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why Join Our Team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What You Will Be Doing

Job Summary / Purpose

The Sr. Supply Chain Operations Manager leads end-to-end warehouse and hardware configuration operations for Illumia, ensuring receiving, inventory management, order fulfillment, and hardware configuration run accurately and efficiently in line with quality standards and business expectations. The role blends tactical execution with strategic direction by managing and developing the Supply Chain Operations and Hardware Configuration teams, owning vendor and supplier relationships including performance management and contractual escalation, and partnering cross-functionally with Planning, Services, Purchasing, IT, Legal, and Finance to align warehouse execution with deployment schedules and business needs. The manager also serves as the primary escalation point for fulfillment issues, drives continuous improvement through KPI analysis, leads risk assessment and contingency planning, shapes ERP (Microsoft Dynamics 365) and reporting enhancements, and presents operational performance and supplier strategies to senior leadership.

Who You Will Work With

This role leads the Supply Chain Operations and Hardware Configuration teams and collaborates closely with cross-functional partners including Planning, Services, Purchasing, IT, Legal, Finance, and Product to align execution with business needs. Externally, this role engages with suppliers, vendors, and logistics providers, serving as the escalation point for performance, contractual, or operational issues.

Key Responsibilities and Duties

• Direct daily warehouse operations including receiving, inventory management, order fulfillment, and hardware configuration to ensure accuracy, efficiency, and adherence to quality standards.
• Manage, mentor, and develop Supply Chain Operations Specialists/Leads and Hardware Configuration Specialists, setting clear goals and providing ongoing performance feedback and career development support.
• Collaborate with Hardware Configuration, Planning, Services, and Purchasing teams to align warehouse execution with project timelines, deployment schedules, and business requirements.
• Serve as the first point of escalation for warehouse, configuration, and fulfillment issues, driving timely resolution and maintaining clear stakeholder communication.
• Lead vendor and supplier relationships, monitor performance against expectations, and navigate supplier challenges through direct engagement and contractual or legal escalation when necessary.
• Analyze KPIs, identify trends, and implement best practices to improve warehouse operations, logistics performance, and cost efficiency.
• Conduct risk assessments for warehouse and supplier operations and develop contingency and disaster recovery plans to minimize supply chain disruption.
• Partner with IT and systems teams to enhance ERP (Microsoft Dynamics 365) and integration tools, and define requirements for reporting dashboards covering performance, inventory accuracy, and throughput metrics.
• Prepare and present business cases, supplier strategies, and operational performance updates to senior leadership.

What You’ll Bring

Required Qualifications

• Bachelor's degree in Supply Chain, Operations (or related field), or relevant experience required.
• 10+ years of progressive supply chain and logistics experience, with 3-5 years in a management role overseeing warehouse operations and cross-functional teams.
• Strong leadership experience, including mentoring and developing high-performing teams.
• In-depth knowledge of supply chain management, logistics, vendor relations, and contract governance.
• Proven ability to evaluate supplier performance, manage vendor expectations, and drive improvements in cost and efficiency.
• Excellent communication skills, including the ability to prepare business cases and present strategies to senior leadership.
• Proficiency in ERP/WMS systems and operational reporting tools.

Preferred Qualifications

• Six Sigma, CPIM, or CSCP certification.
• Hands-on experience with Microsoft Dynamics 365.
• Prior experience leading supply chain operations in a technology, hardware, or solutions deployment environment.

Essential Functions Of The Job

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What Is Good To Know

This role requires up to 10% travel (approximately two trips per quarter) to supplier sites, partner facilities, or company warehouse locations. You will be working in a fast-paced, evolving environment where policies, systems, and processes are still maturing, so adaptability, decisiveness, and strong problem-solving skills are critical to success. You will play a dual role: managing tactical warehouse execution while also shaping strategic supply chain direction, making this position highly visible and impactful across the organization.

Competencies and Behaviors

• Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What You Get When You Join Our Team

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

Key skills/competency

• Supply Chain Operations
• Warehouse Management
• Inventory Management
• Order Fulfillment
• Hardware Configuration
• Vendor Management
• Logistics
• KPI Analysis
• ERP Systems (Microsoft Dynamics 365)
• Leadership and Team Development