Guest Relations Agent
@ IHG Hotels & Resorts

Los Angeles, CA
$56,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @ihg.com
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Job Details

About IHG Hotels & Resorts

At IHG Hotels & Resorts, we value individuals who bring passion and genuine care to guest interactions. As the world’s largest family of luxury hotels, we connect international expertise with local insights to create sophisticated, warm experiences.

About the Guest Relations Agent Role

This role involves delivering a superior check-in and check-out experience for VIP and special guests at the InterContinental Los Angeles Downtown, located in the iconic Wilshire Grand building. Your responsibilities include:

  • Facilitating prompt check-ins and check-outs for VIP guests.
  • Coordinating delivery of services such as amenities, reservations, and special requests.
  • Collaborating with other departments to ensure premium room assignments and guest satisfaction.
  • Logging guest feedback and escalating issues to management as needed.
  • Supporting additional guest services such as assisting with florists, couriers, and more.

Requirements

Applicants need a High School diploma or equivalent with at least one year of guest/customer service experience. Hotel, luxury hotel, or college experience is a plus. Fluency in English is required, while proficiency in other languages is preferred. Physical activity such as standing, moving, and occasional lifting up to 50 pounds is necessary.

What We Offer

The role provides competitive hourly pay, hotel discounts worldwide, and access to a variety of discount programs. Most importantly, you'll have the opportunity to be yourself while adding your unique skills to our global team.

Key skills/competency

  • Guest service
  • VIP handling
  • Communication
  • Reservation coordination
  • Service recovery
  • Team collaboration
  • Hospitality
  • Attention to detail
  • Problem solving
  • Adaptability
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How to Get Hired at IHG Hotels & Resorts

🎯 Tips for Getting Hired

  • Customize your resume: Highlight hospitality and customer service experience.
  • Research IHG Hotels & Resorts: Understand their culture and global presence.
  • Align skills: Emphasize experience with VIP guest services.
  • Prepare for interviews: Practice specific service recovery scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review hotel reservation systems.
Familiarize with check-in/check-out software.
Practice handling guest data securely.
Understand communication tools used.

Behavioral Questions

Describe a challenging guest interaction.
Explain time management during peak hours.
Discuss teamwork in a fast-paced environment.
Highlight conflict resolution in guest service.

Frequently Asked Questions