Assistant Outlets Manager

About Us

At InterContinental® Hotels & Resorts, our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title. At InterContinental Hotels & Resorts, we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for an Assistant Outlets Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

Your Day to Day

Assist in managing one or more full-service food and beverage outlet(s) on a daily basis. Serve as Outlet Manager in his/her absence. Adhere to federal, provincial, and local regulations concerning health, safety, or other compliance requirements.

Duties and Responsibilities

• Supervise day-to-day shift activities of one or more food and beverage outlet(s).
• Schedule employees to ensure proper shift coverage.
• Assist in communicating and enforcing policies and procedures.
• Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified, if applicable, and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival.
• Respond appropriately to guest complaints.
• Maintain appropriate service recovery guidelines to ensure total guest satisfaction.
• Assist in monitoring performance of the restaurant/room service and mini-bar departments through analysis of guest feedback and financial results.
• Make recommendations for corrective action as needed.
• Assist in maintaining and enforcing procedures to ensure the security and proper storage of inventory and equipment, the security of monies, credit, and financial transactions, replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and to minimize waste and control costs.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Ensure that all facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Notify Engineering immediately of any maintenance and repair needs.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance, and Guest Services.
• Interact with outside contacts: Guests – to ensure their total satisfaction. Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters. Other contacts as needed.
• May serve as Manager on Duty.
• Perform other duties as assigned.

Accountability

Assists with the supervision of a number of service employees such as wait staff, bussers, cashier/greeters, in one or more food and/or beverage outlet(s) in a large, full-service, luxury, or resort hotel.

What We Need From You

EDUCATION:

• High school diploma or equivalent.
• Hospitality Management degree or some college preferred.
• Smart Service certification.

EXPERIENCE:

• One (1) year supervisory experience in a full-service restaurant or similar setting.

OTHER:

• Communication skills are utilized a significant amount of time when interacting with customers, employees, and third parties.
• Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, and inventory management, are utilized frequently.
• Problem solving, reasoning, motivating, organizational, and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Physical Requirements:

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds.
• Moving about the outlet(s).
• Handling objects, products.
• Bending, stooping, kneeling.

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved, and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Key skills/competency

• Assistant Outlets Manager
• Food and Beverage Management
• Supervisory Experience
• Guest Service
• Inventory Management
• Staff Training
• Cost Control
• Team Leadership
• Restaurant Operations
• Hospitality Management