Interim Supervisor, Warehouse Operations

@ IHerb

Job Summary

The Interim Warehouse Operations Supervisor at iHerb leads a high volume outbound, B2C small parcel environment. The role includes supervising team members in picking, packing, shipping, receiving, and fulfillment for same day shipping both nationally and internationally.

Job Expectations

• Order departmental supplies as needed
• Plan, schedule, and coordinate order fulfillment
• Issue written and oral instructions
• Standardize procedures for improved efficiency
• Maintain a safe and organized work environment
• Collaborate with other managers on inventory and quality assurance
• Resolve team grievances and vendor issues
• Improve inventory accuracy and plan labor needs
• Administer performance management and counseling
• Drive productivity and substitute costs
• Train new or reassigned team members
• Complete special projects as needed

Knowledge, Skills, and Abilities

Applicants must demonstrate excellent organizational, managerial and communication skills. Ability to work extended hours and weekends is required, along with proficiency in Microsoft Office and Google Office.

Experience & Education

A minimum of 3-5 years of warehouse experience in an automated environment is required. A Bachelor’s Degree in Business Management or related field is preferred, or equivalent work experience.

Physical Demands & Work Environment

The role requires frequent standing, walking, and lifting up to 60 pounds. The warehouse is fast-paced with moderate noise and requires adherence to safety protocols including proper lifting techniques and use of safety equipment.

Compensation & Benefits

The anticipated pay scale is between $54,063 and $105,318 USD. Employees enjoy medical, dental, vision, and life insurance, a 401(k) plan, paid time off, holidays, and additional incentives such as Restricted Stock Units and annual bonuses.

About iHerb

iHerb, a global leader in health and wellness ecommerce, offers the largest curated selection of vitamins, minerals, supplements, and health products. The company prides itself on its customer focus, empowerment of people, entrepreneurial spirit, diversity, inclusion, and simplicity.

Key skills/competency

• Warehouse Operations
• Team Leadership
• Process Improvement
• Inventory Management
• Shipping & Logistics
• Performance Management
• Safety Compliance
• Microsoft Office
• Scheduling
• Problem Solving