Head of Medical Operations
@ Ideagen

Sunrise, Florida, United States
$150,000
On Site
Other
Posted 17 hours ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXX***** @ideagen.com
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Job Details

Role Purpose

Join Ideagen as the Head of Medical Operations in Fort Lauderdale, Florida. In this pivotal role, you will bridge operational excellence with medical services, overseeing comprehensive medical services management for cruise lines and commercial vessels worldwide.

Responsibilities

  • Own and nurture the relationship with our medical services provider partner.
  • Foster a strong, collaborative relationship with all stakeholders.
  • Serve as the key liaison between customers, partners, and our organization.
  • Provide overall ownership of our global clinic network and ensure SLA compliance.
  • Lead, motivate, and develop a high-performing team of account managers.
  • Apply medical and management expertise to drive continuous improvements.

Skills and Experience

  • Experience in maritime medicine and the cruise industry.
  • Strong operational excellence to measure and improve performance.
  • Proven people and customer relationship management skills.
  • Background as a Doctor or Nurse in the cruise industry.
  • Experience using SeaCare software.

About Ideagen

Ideagen is the invisible force behind everyday safety - ensuring safe travel, food safety, and healthcare excellence. With global offices and a future-ready approach including AI, Ideagen is a great place for adaptable and curious professionals.

Next Steps

If your application meets the requirements, our Talent Acquisition team will contact you about the next steps. For any adjustments or inquiries, please email recruitment@ideagen.com. Ideal candidates seeking work-life balance and flexible arrangements are encouraged to mention this in the application process.

Key skills/competency

  • Maritime medicine
  • Operational excellence
  • Leadership
  • Customer liaison
  • Team management
  • Continuous improvement
  • SeaCare
  • SLA management
  • Healthcare delivery
  • Stakeholder engagement
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How to Get Hired at Ideagen

🎯 Tips for Getting Hired

  • Customize your resume: Highlight maritime and medical experience.
  • Research Ideagen: Understand their SaaS and safety solutions.
  • Emphasize leadership: Detail team management and SLA delivery.
  • Prepare examples: Showcase operational excellence and improvement.

📝 Interview Preparation Advice

Technical Preparation

Review SeaCare software basics.
Study operational performance metrics.
Analyze SLA and KPI management.
Understand clinic network integrations.

Behavioral Questions

Describe a conflict resolution experience.
Explain a leadership challenge overcome.
Discuss managing team performance.
Share stakeholder collaboration successes.

Frequently Asked Questions