Sr. Operations Supervisor

@ ID Logistics US

Position Summary

The Senior Operations Supervisor leads a team within a distribution or warehouse environment at ID Logistics US, ensuring efficient operations, adherence to company standards, and exceptional customer service. This role bridges the gap between frontline staff and upper management with a strong focus on coaching, problem-solving, and operational oversight.

Work Schedule

1st Shift: Sunday to Wednesday

Location & Travel

On-Site with approximately 50% travel.

Compensation & Benefits

Attractive annual salary of $75,000-$82,000 plus bonus. Benefits include PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more. Compensation is based on experience, skills, and education.

Key Responsibilities

• Supervise daily operations related to shipping, receiving, material handling, and inventory control.
• Ensure team compliance with operational procedures, safety regulations, and company policies.
• Maintain accurate training records and current team certifications (e.g., OSHA).
• Collaborate with upper management to implement productivity standards and process improvements.
• Track KPIs and ensure performance goals are met.
• Manage scheduling, timekeeping, and attendance for hourly associates.
• Resolve operational issues and employee concerns via effective coaching.
• Support audits by maintaining accurate documentation and enforcing compliance.
• Promote a safe working environment through adherence to legal regulations and internal standards.
• Respond to workplace incidents with thorough investigations and reporting.
• Champion safety and quality programs, including GMP and 5S initiatives.

Qualifications

Minimum Requirements: High School Diploma or GED; supervisory experience in a warehouse, 3PL, or distribution environment; strong knowledge of Microsoft Office and WMS systems; familiarity with 5S, safety procedures, and continuous improvement; experience in managing timekeeping records (ADP or similar); excellent verbal and written communication skills; proven ability to lead teams of 20+ in high-volume operations.

Preferred Qualifications: Bachelor’s degree in Logistics, Supply Chain, Business or related field; experience with customer audits and compliance initiatives; experience launching new business sites; formal training or certification in lean principles, OSHA safety, or leadership development.

Key skills/competency

Senior Operations Supervisor, leadership, warehouse, logistics, compliance, safety, continuous improvement, coaching, KPIs, audits