Claims Assistant
ICW Group
Job Overview
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Job Description
Overview
ICW Group is searching for a dedicated Claims Assistant to support Claims Examiners and ensure timely payment of benefits in compliance with state law. Join a company with over 50 years of excellence in the insurance carrier space and make an impactful difference in your work and community.
Purpose of the Job
The Claims Assistant provides administrative support to Claims Examiners, ensuring efficient claims processing and prompt benefits payments.
Essential Duties and Responsibilities
- Provide basic to intermediate administrative support to Claims Examiners.
- Contact insured parties to obtain necessary claim processing information.
- Document conversations and update the enterprise resource planning (ERP) system.
- Assist in data entry, retrieval, and record keeping using computer systems.
- Deliver exceptional customer service to both internal and external clients.
- Process claims for indemnity and non-medical payments and state-mandated forms.
- Schedule medical appointments, calculate mileage, and send appointment reminders.
- Support Claims Examiners with post-claims resolution and related projects.
Qualifications & Requirements
High school diploma or GED required with a minimum of one year related experience. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and ability to learn ERP software are essential. Must possess strong data entry skills, attention to detail, and effective time management.
Work Environment & Physical Requirements
This role is based in an office environment requiring frequent use of computers, telephones, and office equipment. Normal office demands such as sitting, walking, and standing apply.
Compensation & Benefits
The hourly wage range is $19.58 - $30.88, exclusive of fringe benefits and potential bonuses. Final salary will be based on experience, education, and geographic location.
Why Join ICW Group?
- Challenging work with real impact.
- A supportive team environment.
- Competitive benefits including medical, dental, vision, and 401K plans.
- Opportunities for learning and development.
Key Skills/Competency
- Claims Processing
- Administrative Support
- Customer Service
- Data Entry
- ERP Systems
- Microsoft Office
- Time Management
- Documentation
- Scheduling
- Communication
How to Get Hired at ICW Group
- Customize your resume: Tailor your experience to administrative claims support.
- Highlight ERP skills: Emphasize computer proficiency and data entry.
- Prepare examples: Detail customer service and scheduling tasks in interviews.
- Research ICW Group: Understand company values and mission.
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