Site Partner II/Site Specialist II

Site Partner II

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Site Partner II at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting their engagement and performance across studies. You will act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations.

What You Will Do:

You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.

Key Responsibilities Include:

• Building and maintaining strong relationships with assigned sites, acting as their central ICON contact across multiple studies.
• Supporting sites in resolving operational issues, coordinating with internal teams to provide timely solutions.
• Gathering and synthesising site feedback to inform feasibility assumptions, protocol design, and process improvements.
• Monitoring site-level performance metrics and collaborating with study teams to address recruitment or quality challenges.
• Contributing to the design and delivery of engagement activities and communications to enhance the site experience.
• Sharing best practices with colleagues and supporting onboarding of new Site Partners as needed.

Your Profile:

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required Qualifications And Experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
• Experience in site-facing roles, site management, or clinical operations within CRO, pharma, or healthcare.
• Strong communication, relationship-building, and problem-solving skills.
• Good understanding of site operations and factors influencing recruitment and quality.
• Organised and proactive, with the ability to manage multiple sites and competing priorities.
• Collaborative team player with a commitment to delivering a high-quality site experience.

Site Specialist II

As a Site Specialist II at ICON, you will independently manage a range of site support activities, acting as a key operational contact for sites and contribute to efficient study start-up and maintenance.

Role Summary:

What You Will Do:

• Support preparation, process and tracking of regulatory and site level critical documents and of site activation tasks required for study site activation in accordance with ICON SOPs/WPs, Sponsor SOPs, applicable regulations/guidelines and the principles of ICH/GCP.
• Embrace and contribute to ICON’s culture of quality and process improvement with a focus on enhancing processes, systems and tools, adding value to our business and meeting or exceeding client needs.

Responsibilities:

• Work with Site Partners and internal key stakeholders to optimize study performance and collaborate to ensure successful site activation and project outcomes.
• Support Site Partners on complex or on program of studies to proficiently collect, review, organize and assemble regulatory initial start-up and maintenance submission packages to Central EC/IRB, Local EC/IRB, Competent Authorities, any other local regulatory authorities as required by countries and in accordance with ICH/GCP and applicable country regulations/guidelines.
• Support collection and assembling of all documents needed in the Critical Document Package (CDP) and of those required for site activation, ensuring that Sponsor and Investigator obligations are being met and are in compliance with applicable requirements and ICH/GCP guidelines.
• Ensure accuracy and completeness of the Critical Document Package according to CDP checklists and timely update of the required tracking tools.
• Support coordination of all necessary translations required for any start-up documentation.
• Proficient in timely and accurate progress data entry of all documents collected from sites and relevant study site activation activities into the appropriate tracking systems and tools and oversee that the site activation tasks are executed according to site activation requirements.
• Accurately forecast Site Activation plans and ensure they are reflected accurately in ICON’s systems, proactively follow through for achievement to plan.
• Contribute to effective site activation process and timelines: participate to internal study review meetings with study teams to contribute and support risk identification to site activation, mitigation and action planning.
• Ensure accuracy and timely completeness of Trial Master File (TMF) documents submitted during start-up and perform a Quality Control (QC) review of files before transfer to maintenance for filing in TMF.

Your Profile:

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field.
• 3-6 years of experience in a Clinical Research environment
• Relevant experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare.
• Good understanding of clinical trial processes, GCP, and site documentation requirements.
• Strong organizational and problem-solving skills, with the ability to manage multiple sites and priorities.
• Excellent communication and interpersonal skills, with a proactive, service-focused mindset.
• Comfort working independently while collaborating effectively with cross-functional teams.

What ICON Can Offer You:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

Key skills/competency

• Clinical Research
• Site Management
• Investigator Site Relationships
• Study Start-up
• Regulatory Document Management
• Clinical Operations
• Patient Recruitment
• GCP Compliance
• Cross-functional Collaboration
• Problem-Solving