Medical Administration Officer/Receptionist

About Icon Cancer Centre and 5D Clinics, Macquarie Park (MUH)

Icon Group is committed to delivering world-class cancer care closer to home. We are proud to announce the opening of our new Cancer Care Centre based at Macquarie University Hospital. This Australian-first Stereotactic Centre of Excellence will deliver advanced radiation oncology treatments using state-of-the-art technology. This facility creates a unique opportunity for clinicians, becoming the only health precinct in Australia to house and operate across 5D Clinics CyberKnife, Gamma Knife, and Linear Accelerator platforms within a single integrated centre.

About The Role

As a Medical Administration Officer/Receptionist, you will serve as the first point of contact for patients, playing a vital role in delivering exceptional customer service and administrative support. Reporting to the Administration Manager, you will assist with patient scheduling, billing, records management, and general reception duties within a fast-paced, supportive environment.

This is a permanent full-time role, working weekday business hours with flexibility around your preferred days. Additional shifts may be available to cover staff absences.

Key Responsibilities

• Welcome patients and collect personal details.
• Schedule appointments and manage patient flow.
• Answer phone calls and respond to enquiries.
• Process billing (Medicare, DVA, Private Health).
• Discuss out-of-pocket costs and obtain patient consents.
• Maintain accurate patient records and support clinical staff.
• Assist with administrative tasks for doctors and visiting medical officers.
• Uphold Icon’s values and contribute to a positive patient experience.

About You

You are a warm and organised individual with a passion for helping others. You thrive in a team environment and bring a proactive, professional approach to every interaction. Experience in medical administration is highly desirable, especially in oncology or high-care settings.

Skills & Experience

• Experience in a medical administration or reception role (preferred).
• Familiarity with Medicare, DVA, and private health billing.
• Strong communication skills – verbal and written.
• Proficiency in Microsoft Word and Excel.
• Excellent time management and attention to detail.
• Basic understanding of medical terminology.

About 5D Clinics

5D Clinics operates Australia’s first dedicated private Stereotactic Radiosurgery (SRS) clinic. With the addition of the new Melbourne (Cremorne) site, 5D Clinics now extends its leadership and expertise across multiple locations, providing specialist services in the implementation, planning and operation of CyberKnife® systems nationwide.

About Icon Group

Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia, and the United Kingdom. Icon's mission is to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together medical oncology, haematology, radiation oncology, research, theranostics, pharmacy, and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With almost 4000 team members and a network of over 350 doctors, Icon is delivering world-leading care.

Why Choose Icon Group

• Purpose, at Pace: Expanding cancer treatment services globally.
• Impact, at Scale: Australia’s largest cancer care provider, making a difference.
• Connection, at Heart: Incredible, connected, and talented people.
• Opportunity, at Hand: Constantly innovating with new growth and opportunities.

Key skills/competency

• Medical Administration
• Reception Duties
• Patient Scheduling
• Medical Billing
• Records Management
• Customer Service
• Communication Skills
• Microsoft Office
• Time Management
• Medical Terminology