Product Support Sales Representative

Product Support Sales Representative

ICM Solutions is seeking a highly motivated Product Support Sales Representative for their Salt Lake City, UT location. This role is critical in supporting customers in the assigned territory by acting as a consultant in technical support and product management to ensure optimal return on investment.

Duties & Responsibilities:

• Present, promote, and sell products/services to customers.
• Conduct cost-benefit and needs analysis for customers.
• Reach out to customer leads through cold calling.
• Resolve customer complaints to maximize satisfaction.
• Achieve sales targets within schedule and time frame.
• Coordinate sales efforts with team members and departments.
• Analyze territory potential and maintain sales reports.
• Report customer needs, problems, and competitive insights.

Required Qualifications:

• Proven sales representative experience with target driven mindset.
• Excellent knowledge of MS Office and CRM practices.
• Strong selling, communication, and negotiation skills.
• Ability to prioritize, manage time, and deliver presentations.
• Relationship management skills and openness to feedback.

Key skills/competency:

• Sales
• Technical Support
• Product Management
• CRM
• Cold Calling
• Customer Analysis
• Communication
• Negotiation
• Presentation
• Time Management