2 days ago
IT Intern
ICL Group
On Site
Intern
€12,000
Heerlen, Limburg, Netherlands
Job Overview
Job TitleIT Intern
Job TypeIntern
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary€12,000
LocationHeerlen, Limburg, Netherlands
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Job Description
About the Role: IT Intern at ICL Group
ICL Group is seeking an enthusiastic IT Intern to join their team in Heerlen. In this role, you will be the crucial first point of contact for all IT-related services, ensuring seamless operations and delivering an excellent customer experience. This internship provides an invaluable opportunity to gain hands-on experience in a dynamic IT environment, where you will be coached, trained, and supervised throughout your journey.
Key Responsibilities
- Provide 1st Level Support for hardware, software, and network issues.
- Respond to initial inquiries via phone, email, or online channels.
- Troubleshoot and resolve basic IT problems within defined timeframes, including password resets and standard application support.
- Escalate complex issues to Tier 2 support when necessary.
- Log all activities accurately and maintain ticket documentation.
- Ensure all helpdesk tickets are addressed and closed according to approved service levels.
- Deliver desktop support and assist with IT-related queries.
Skills and Attributes
- Strong problem-solving abilities.
- Customer-focused attitude with patience and positivity.
- Ability to work effectively in a team environment.
- Good oral English language skills.
Education and Experience
- Currently enrolled in a relevant MBO level 4 program.
- Knowledge of Microsoft products.
Location
Heerlen
Key skills/competency
- IT Support
- Helpdesk
- Troubleshooting
- Customer Service
- Hardware Support
- Software Support
- Network Support
- Ticket Management
- Microsoft Products
- Problem Solving
How to Get Hired at ICL Group
- Research ICL Group's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for IT Support: Highlight problem-solving skills, customer service experience, and any knowledge of Microsoft products. Use keywords like 'helpdesk', 'troubleshooting', and 'first-level support'.
- Prepare for technical questions: Brush up on basic hardware, software, and network troubleshooting concepts relevant to first-line support.
- Showcase your communication skills: Emphasize your ability to patiently and clearly assist users, as strong oral English is key for this IT Intern role.
- Express genuine enthusiasm: Demonstrate your eagerness to learn and contribute to ICL Group's IT team during your interview.
Frequently Asked Questions
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01What kind of support will I primarily provide as an IT Intern at ICL Group?
02What technical skills are most important for this IT Intern role at ICL Group?
03How will I be supported and developed during my IT Intern experience at ICL Group?
04What is the typical daily routine for an IT Intern at ICL Group Heerlen?
05What education level is required for the IT Intern position at ICL Group?
06Who should I contact for more information about the IT Intern role at ICL Group?
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