Customer Success Manager
ICEYE · Espoo, Uusimaa, Finland
- On site
- Full-time
- $90,000 / year
- Espoo, Uusimaa, Finland
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Job highlights
- Manage European government clients using satellite data.
- Ensure effective integration of data for disaster response.
- Build and maintain strong client relationships.
- Collaborate with sales and product teams.
- Drive customer satisfaction and product adoption.
About the role
Role: Customer Success Manager
ICEYE is seeking a Customer Success Manager to join our Solutions team and focus on supporting our business and growth in Europe. This role is crucial in ensuring European government clients effectively utilize ICEYE's satellite data for natural disaster management.
About ICEYE
ICEYE provides space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. We leverage the world's leading synthetic aperture radar (SAR) satellite technology and the largest SAR satellite constellation to deliver near real-time data for critical operations. Our dual-use platform also serves civil protection and commercial users for natural catastrophe intelligence, insurance, maritime monitoring, and finance.
We are an international company with over 900 employees, driven by the vision of improving life on Earth through Earth Observation. We operate with a global scale-up mentality, combining speed, ambition, and ownership from day one.
Why This Role Matters
As a Customer Success Manager, you will be the vital link ensuring European government clients can effectively use ICEYE's satellite data during crises. Your primary goal is to help these public sector clients integrate our data into their emergency response plans for real-time monitoring of floods and fires.
Key Responsibilities
- Lead client onboarding and ensure effective implementation and usage of ICEYE's products and solutions.
- Understand customer needs and provide tailored ICEYE solutions to meet requirements and address challenges.
- Assess product fit and business benefits, developing approaches for sustainable customer value.
- Plan and manage joint customer/ICEYE solution implementations.
- Develop and nurture relationships with key stakeholders throughout the customer lifecycle.
- Provide guidance on product usage and proactively assist clients in resolving challenges.
- Monitor customer satisfaction and track KPIs to ensure expectations are met.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with the Sales team to support renewals, identify up-sell/cross-sell opportunities, and share best practices.
- Gather and analyze customer feedback to drive product improvements with Product and Development teams.
- Gain and maintain in-depth knowledge of ICEYE's Natural Catastrophe (NatCat) products for strategic guidance.
- Stay updated on industry trends and recommend improvements to customer success processes.
Requirements (Must Haves)
- Experience in Customer Success, Sales, Project Management, or other customer-facing roles.
- Background working with or in the public sector (insurance, banking, or utilities experience is a plus).
- Excellent English communication and interpersonal skills. Working proficiency in Spanish, Greek, or Portuguese is a strong plus.
- Ability to build strong relationships with customers and colleagues.
- Familiarity with geospatial technologies, remote sensing, or natural catastrophe solutions.
- Passion for driving innovation and transformation with new data sources.
- Ability to thrive in a fast-paced growth company and eagerness to learn and adapt quickly.
Application Process
- TA Screen
- HM interview
- Panel interview
- Task presentation
Working at ICEYE
Join a diverse, engaged team united by the ambition to make the impossible possible. As a global scale-up, we offer speed, ambition, and the opportunity for ownership from day one. Your growth, wellbeing, and success are priorities, with continuous professional development, training, and a collaborative culture.
Our Values
- Make the impossible possible: Set ambitious goals, stay calm under pressure, and demonstrate grit and ownership.
- Be curious: Ask questions, listen carefully, think critically, and understand the 'why'.
- See the big picture: Stay informed about company-wide happenings to make better decisions and consider the impact of your work.
- Drive effective teamwork: Foster psychological safety, embrace diverse perspectives, and build inclusive teams.
- Act as one team: Win together, assign tasks effectively, and remain agile.
- Have fun: Enjoy the meaningful work, celebrate progress, and share wins.
Benefits
Our benefits support your health and wellbeing, both at work and beyond. Offerings are continually improved based on employee feedback and vary by location. Talent Acquisition will confirm specific benefits for this role and location.
Commitment to Diversity, Equity, and Inclusion
We strive to create an inclusive environment where everyone can be themselves and do great work. Diverse backgrounds and perspectives make us stronger. We are committed to fair, inclusive hiring and equal opportunity. All are welcome to apply. Please inform us of any adjustments or support needed during the recruitment process.
Key skills/competency
- Customer Success Manager
- Client Onboarding
- SaaS Solutions
- Satelliete Data
- Geospatial Technologies
- Remote Sensing
- Natural Catastrophe Solutions
- Public Sector Clients
- Relationship Management
- Customer Satisfaction
Skills & topics
- Customer Success Manager
- Client Management
- SaaS
- Satellite Data
- Geospatial
- Remote Sensing
- Natural Catastrophe
- Public Sector
- Government Clients
- Relationship Management
- Customer Onboarding
- Salesforce
- CRM
- Earth Observation
- ISR
How to get hired
- Tailor your resume: Highlight experience in customer success, sales, project management, and public sector clients. Emphasize your familiarity with geospatial technologies and natural catastrophe solutions.
- Showcase your passion: In your application and interviews, express your enthusiasm for innovation and using new data sources to solve critical problems, especially in disaster management.
- Prepare for interviews: Be ready to discuss how you build strong relationships, manage client expectations, and drive value from technical solutions. Practice articulating your understanding of the public sector's needs.
- Research ICEYE: Understand ICEYE's mission, SAR technology, and commitment to improving life on Earth. Familiarize yourself with their values like 'Make the impossible possible' and 'Be curious'.
- Network and inquire: If possible, connect with current ICEYE employees on LinkedIn to gain insights. Reach out to the hiring manager at *****@iceye.com with specific questions.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific European government clients will I be working with as a Customer Success Manager at ICEYE?
- As a Customer Success Manager at ICEYE, you will primarily engage with European government officials responsible for emergency response, natural disaster management, and public safety. This includes agencies focused on monitoring floods, fires, and other catastrophic events. While specific client names are often confidential, your focus will be on supporting public sector entities that leverage Earth Observation data for critical decision-making.
- What level of technical expertise is required for the Customer Success Manager role at ICEYE?
- While you don't need to be a satellite data engineer, familiarity with geospatial technologies, remote sensing, and natural catastrophe solutions is essential. You should be able to understand the value proposition of ICEYE's SAR satellite data and effectively communicate its benefits to clients. The ability to assess product fit and guide clients on implementation is key.
- How does ICEYE support professional development for its Customer Success Managers?
- ICEYE emphasizes continuous professional development and offers training opportunities. As a Customer Success Manager, you can expect support in deepening your understanding of our Natural Catastrophe (NatCat) products, staying updated on industry trends, and refining customer success approaches. The company culture encourages learning and adaptation in a fast-paced growth environment.
- What does 'security screening (incl. SUPO)' mean for this Customer Success Manager position?
- The mention of 'security screening (incl. SUPO)' indicates that employment is contingent upon passing security checks relevant to working with sensitive data and potentially government clients. SUPO likely refers to a specific national security agency or clearance process in one of the European countries where ICEYE operates. This is a standard procedure for roles involving government contracts and sensitive technology.
- What are the primary performance indicators (KPIs) for a Customer Success Manager at ICEYE?
- Key performance indicators for an ICEYE Customer Success Manager typically revolve around customer satisfaction, product adoption, and value realization. This includes tracking metrics related to client retention, successful integration of ICEYE's solutions, proactive issue resolution, and identifying opportunities for up-selling and cross-selling. The goal is to ensure customers are achieving sustainable value from our products.