Senior Manager, Technical Program Management

About the Senior Manager, Technical Program Management Role at Icertis

We are looking for a highly driven Senior Manager, Technical Program Management to lead multiple AI product delivery initiatives. In this pivotal role, you will partner closely with product managers, engineering teams, QA, and operations to define program goals, manage timelines, mitigate risks, and ensure successful execution. You will serve as the operational and technical glue, aligning teams and driving impactful outcomes.

Responsibilities

• Drive end-to-end execution of complex technical programs from concept to launch.
• Work with engineering leads to define architecture, sequencing, and technical dependencies.
• Build detailed project plans, set clear milestones, and monitor progress using tools like Jira or Azure DevOps.
• Identify and manage risks proactively, driving resolution of cross-team dependencies and blockers.
• Facilitate technical design discussions and decision-making forums.
• Communicate project status, risks, and decisions clearly to executive stakeholders.
• Champion best practices in Agile/Scrum or hybrid methodologies across teams.
• Continuously improve engineering processes, workflows, and metrics.
• Coordinate release planning and rollout strategies with DevOps and operations teams.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 12+ years of experience in program or project management in technical domains.
• Deep understanding of AI/ML, its applications, software development lifecycle (SDLC), cloud platforms, APIs, and systems architecture.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management abilities.
• Experience with Agile, Scrum, and project management tools (ADO, Confluence, Jira, etc.).

Preferred Qualifications

• Master's degree or PMP/CSM certification.
• Experience working with distributed systems, microservices, or DevOps pipelines.
• Background in enterprise software, SaaS, or AI/ML programs.

What Success Looks Like

• Programs are delivered on time, within scope, and meet quality standards.
• Stakeholders feel aligned and well-informed.
• Teams are unblocked, empowered, and continuously improving.
• Engineering and product are in sync with business goals.

About Icertis

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance – the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. In our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Key skills/competency

• Technical Program Management
• AI/ML Product Delivery
• Software Development Lifecycle (SDLC)
• Agile/Scrum Methodologies
• Risk Management
• Stakeholder Communication
• Cloud Platforms
• APIs & Systems Architecture
• Jira/Azure DevOps
• Process Improvement