Scheduling Coordinator

Scheduling Coordinator

Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice.

Essential Functions

• Receive inbound patient calls in a high-volume call center environment.
• Schedule the patient with the appropriate provider based on need/issue.
• Utilize various systems to determine appointment availability and schedule the appropriate appointment.
• Collect all relevant patient demographic information, including insurance coverage, patient medical history, etc.
• Educate patients on the referral process and arrange for any diagnostic testing.
• Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.
• Maintain patient confidentiality and the privacy of health information.
• Other duties and responsibilities as assigned by management.

Job Specifications

Typically has the following skills or abilities:

• 2 years of experience in healthcare or a related field.
• Strong customer orientation and servicing skills.
• Consistently displays professionalism and a positive rapport with fellow employees.
• Demonstrated initiative in accomplishing goals.
• Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner.
• Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously.
• Detail-oriented and well-organized.
• Excellent verbal and written communication skills.
• Ability to work with a variety of system applications.
• Bilingual English and Spanish required.

Preferred Skills

• Experience with NextGen.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Salary Description

$15.75 - $17.75

Key skills/competency

• Patient Scheduling
• Customer Service
• Healthcare Administration
• Medical Terminology
• HIPAA Compliance
• Bilingual Spanish
• Call Center Operations
• Electronic Health Records EHR
• Appointment Management
• Patient Confidentiality