Senior Telecom Engineer - Assistant Vice Presid...
@ ICapital

Greenwich, Connecticut, United States
On Site
Posted 19 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @icapitalnetwork.com
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Job Details

About the Role

iCapital is seeking a highly skilled and motivated Senior Telecom Engineer to lead and scale the enterprise-wide telecom infrastructure, with a strong emphasis on SaaS and CCaaS cloud phone solutions. This role will own the design, implementation, and management of iCapital’s contact center platforms and unified communications systems.

Responsibilities

  • Lead all telecom initiatives across the enterprise, including CCaaS platforms and SaaS integrations.
  • Manage all cloud-based phone systems including Genesys, Vonage VCC/VBC, Zoom, and Microsoft Teams.
  • Own vendor relationships and oversee procurement, assignment, and lifecycle management of phone numbers.
  • Design and maintain SIP trunking and VoIP infrastructure, ensuring high availability and performance.
  • Collaborate with cross-functional teams to align telecom solutions with business needs and compliance standards.
  • Monitor and troubleshoot latency, connectivity, and call quality issues across platforms.
  • Maintain comprehensive documentation including network diagrams, SOPs, and telecom asset inventories.
  • Participate in Corp-IT team meetings and strategic planning sessions.
  • Ensure compliance with data privacy regulations and industry best practices.

Qualifications

  • 8+ years of enterprise networking and telecom support experience
  • 5+ years managing cloud-based telecom systems and contact center platforms
  • Expertise in SIP, RTP, QoS, and VoIP protocols
  • Knowledge of Cisco Meraki, Palo Alto Prisma, and Genesys is a plus
  • Strong communication, documentation, and time management skills
  • Able to thrive in a fast-paced, high-pressure environment

Benefits

  • Compensation package includes salary, equity, and annual performance bonus
  • Employer matched retirement plan and subsidized healthcare
  • Employer paid dental, vision, telemedicine, and virtual mental health counseling
  • Parental leave and unlimited paid time off (PTO)

Work Arrangement

The role requires office presence from Monday to Thursday with remote work on Friday.

Key skills/competency

  • Telecom
  • SaaS
  • CCaaS
  • Cloud
  • VoIP
  • SIP
  • Unified Communications
  • Vendor Management
  • Networking
  • Compliance
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How to Get Hired at ICapital

🎯 Tips for Getting Hired

  • Research iCapital's culture: Study their mission, values, and recent news on LinkedIn and Glassdoor.
  • Customize your resume: Highlight telecom and cloud expertise.
  • Prepare technical examples: Showcase your cloud telecom projects.
  • Practice communication skills: Demonstrate clear and concise examples.

📝 Interview Preparation Advice

Technical Preparation

Review cloud telecom protocols.
Study VoIP and SIP standards.
Practice troubleshooting network performance.
Familiarize with Genesys and Microsoft Teams.

Behavioral Questions

Discuss teamwork in high-pressure environments.
Explain managing cross-department collaboration.
Describe handling vendor negotiations.
Share experience with strategic planning.

Frequently Asked Questions