Technical Content Professional Intern 2026
IBM · New York, United States
- On site
- Full-time
- $45,000 / year
- New York, United States
Job highlights
- Internship focused on user experience, research, or content.
- Contribute to a single product with senior guidance.
- Learn IBM Design practices and content's role.
- Engage with users and contribute to community.
- Requires active college enrollment and communication skills.
About the role
About the Role
As designers, researchers, and content developers at IBM, we are dedicated to ensuring the experiences we create meet the needs of our customers and end users, striving for excellence in all our work. You will apply a user-centered perspective and advocate for the customer/end user in all interactions. You may also engage directly with customers or other users throughout the design, research, or content development process.
Your Role and Responsibilities
As an IBM Z Design, User Research, or Technical Content Professional Intern, your focus will be on meeting individual and team objectives, learning your craft, and contributing to research, design, and/or content support for a product. You will gain insights into IBM, IBM Design practices, and the impact of content on user experience. Your efforts will typically be concentrated on a single product within your business area, with guidance and feedback from a senior team member. You will also contribute to the design community and our larger content ecosystem by supporting community activities, sharing knowledge, and maintaining operational aspects of the community.
Preferred Education
- Bachelor's Degree
Required Technical and Professional Expertise
- Actively enrolled in college/university
- Creativity and flexibility to adapt to new scenarios
- Strong communication and presentation skills
Preferred Technical and Professional Experience
- Experience working on enterprise information technology (business to business), and enterprise technology personas or archetypes.
- Experience with Enterprise Design Thinking by IBM or other design thinking frameworks.
- Excellent communicator with strong interpersonal skills, confident working within a cross-functional team and at various levels.
- Familiarity with the IBM Z product stack.
- User Experience/Research intern: Demonstrated knowledge of User Experience design.
- User Experience/Research intern: Ability to perform UX research for software products or Web.
- Content Development intern: Experience developing, editing, and producing accurate technical documentation using XML, DITA, and shared source repositories such as GitHub.
- Content Development intern: Knowledge of Native AI solutions for creating structured content.
- Pursuing a bachelor's degree in Technical Communications or Design (including Design & Technology, UX Design, Software Product & Interaction Design, Human Computer Interaction (HCI), UX Research, Information Experience Design, Game Design, Human Factors, Usability, or Ethnography), or a Software or Computer Systems Engineering degree with a minor in Communications, Design, or completion of a certificate program in Design.
Key Skills/Competency
- User Experience
- UX Research
- Technical Documentation
- Content Development
- IBM Design
- Enterprise Technology
- Communication Skills
- Problem Solving
- Adaptability
- Teamwork
Skills & topics
- Technical Content
- Internship
- User Experience
- UX Research
- Content Development
- IBM Design
- Technical Writing
- Design Thinking
- Enterprise Technology
- College Intern
How to get hired
- Tailor your resume: Highlight relevant coursework, projects, and any experience with enterprise technology, design thinking, or technical documentation, aligning with the Technical Content Professional Intern role at IBM.
- Showcase creativity and communication: Emphasize your ability to adapt to new scenarios and your strong communication and presentation skills in your application materials and during interviews.
- Demonstrate user-centricity: Provide examples of how you've applied a user-centered perspective in academic or personal projects, showcasing your ability to advocate for the end-user.
- Research IBM's culture: Understand IBM's commitment to design, innovation, and enterprise technology. Familiarize yourself with their Design Thinking framework.
- Prepare for technical questions: Be ready to discuss your understanding of UX design, research methodologies, or technical documentation tools like XML and DITA, depending on your focus area.
Technical preparation
Familiarize yourself with UX research methods.,Practice writing clear technical documentation.,Learn about IBM's Design Thinking framework.,Explore tools like XML, DITA, and GitHub.
Behavioral questions
Describe a time you advocated for a user.,How do you adapt to new challenges?,Share an example of strong communication.,Discuss your approach to teamwork.
Frequently asked questions
- What academic programs are ideal for the Technical Content Professional Intern position at IBM?
- IBM seeks interns pursuing degrees in Technical Communications or Design fields such as UX Design, HCI, or Information Experience Design. Degrees in Software or Computer Systems Engineering with a Communications or Design minor are also valuable for this Technical Content Professional Intern role.
- What are the key responsibilities for a Technical Content Professional Intern at IBM?
- The Technical Content Professional Intern will contribute to user research, design, or technical content support for a specific product. Responsibilities include learning IBM Design practices, applying a user-centered perspective, and potentially engaging with customers for the Technical Content Professional Intern role.
- Does IBM offer opportunities for User Experience or Research interns?
- Yes, IBM offers internships in User Experience/Research, where interns demonstrate knowledge of UX design and can perform UX research for software products. This complements the Technical Content Professional Intern track.
- What kind of experience is preferred for the Technical Content Professional Intern at IBM?
- Preferred experience includes working with enterprise IT, understanding business-to-business technology personas, and familiarity with IBM's Enterprise Design Thinking framework. Experience with technical documentation tools like XML or DITA is also highly regarded for the Technical Content Professional Intern position.
- How can I demonstrate my creativity and adaptability for the Technical Content Professional Intern role?
- You can demonstrate creativity and adaptability by highlighting instances in your resume or during interviews where you successfully navigated new or challenging situations, learned new skills quickly, or proposed innovative solutions as an intern candidate.
- What are IBM's expectations regarding communication for this internship?
- IBM expects strong communication and presentation skills. Interns should be comfortable working within cross-functional teams and presenting their work to various levels of stakeholders for the Technical Content Professional Intern position.