6 days ago

Tech Support Intern

IBM

On Site
Full Time
$45,000
Austin, TX

Job Overview

Job TitleTech Support Intern
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$45,000
LocationAustin, TX

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Job Description

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As a Tech Support Intern, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

  • Industry-leading customer satisfaction.
  • 24x7 global availability and proactive engagement with our clients.
  • Secure data handling aligned with global standards.
  • Expertise and efficiency powered by AI tools like watsonx and copilot.
  • A culture of learning, collaboration, and innovation!

Your Role And Responsibilities

As a Technical Support Intern, you will:

  • Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
  • Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
  • Create and update knowledge base articles to share insights.
  • Educate clients on product usage and best practices.
  • Work with Engineering and Product teams to improve IBM solutions.
  • Participate in proactive support activities such as upgrade planning and product adoption.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

  • Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
  • Strong communication skills and a passion for customer satisfaction.
  • Familiarity with Windows/Linux operating systems.
  • Basic understanding of troubleshooting and problem resolution.
  • Fluent in English.

Preferred Technical And Professional Experience

  • Experience within customer service teams.
  • Exposure to programming languages like Java, Python, etc.
  • Understanding of software development concepts and system integration.

Key skills/competency

  • Technical Support
  • Customer Service
  • Troubleshooting
  • Operating Systems (Windows/Linux)
  • Problem Resolution
  • Communication Skills
  • Software Development Concepts
  • AI Tools (watsonx, copilot)
  • Client Engagement
  • Knowledge Management

Tags:

Tech Support Intern
Technical Support
Customer Service
Troubleshooting
Problem Resolution
Client Engagement
Software Support
Operating Systems
AI Tools
Knowledge Management
IBM Software
Windows
Linux
Java
Python
watsonx
copilot
Software Development
System Integration
Diagnostics

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How to Get Hired at IBM

  • Research IBM's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Customize your Tech Support Intern resume to highlight relevant technical support, troubleshooting, and customer service skills using keywords from the job description.
  • Showcase problem-solving: Prepare examples demonstrating your problem-resolution abilities and communication skills relevant to client support scenarios.
  • Understand IBM's tech: Familiarize yourself with IBM's software solutions, AI platforms like watsonx, and common operating systems (Windows/Linux).
  • Network effectively: Connect with current IBM employees and recruiters on LinkedIn to learn about the company's hiring process and gain insights.

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