Tech Support Intern
@ IBM

Lowell, MA
$40,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @ibm.com
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Job Details

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As a Tech Support Intern, youa0gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

  • Industry-leading customer satisfaction
  • 24x7 global availability and proactive client engagement
  • Secure data handling aligned with global standards
  • Expertise powered by AI tools like watsonx and copilot
  • A culture of learning, collaboration, and innovation

Your Role And Responsibilities

As a Tech Support Intern, you will:

  • Drive resolution of client product issues in collaboration with global teams
  • Analyze diagnostics, optimize product usage, and recommend solutions
  • Create and update knowledge base articles with insights
  • Educate clients on best practices for product usage
  • Collaborate with Engineering and Product teams for continuous improvement
  • Participate in proactive support activities such as upgrade planning

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

  • Pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field
  • Strong communication skills and a passion for customer satisfaction
  • Familiarity with Windows/Linux operating systems
  • Basic understanding of troubleshooting and problem resolution
  • Fluent in English

Preferred Technical And Professional Experience

  • Experience in customer service teams
  • Exposure to programming languages like Java and Python
  • Understanding of software development concepts and system integration

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Customer Service
  • Diagnostics
  • Knowledge Base
  • Collaboration
  • Communication
  • Windows/Linux
  • Programming
  • Problem Resolution
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How to Get Hired at IBM

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to IBM requirements.
  • Research IBM's culture: Study their mission, values, news, and testimonials.
  • Highlight technical skills: Emphasize troubleshooting and programming proficiency.
  • Practice interview insights: Prepare answers for support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Study IBM troubleshooting documentation.
Review Windows and Linux systems basics.
Practice problem resolution scenarios.
Refresh programming fundamentals with Java/Python.

Behavioral Questions

Describe a team conflict resolution.
Explain handling client communication challenges.
Discuss managing multiple tasks simultaneously.
Share experiences learning from feedback.

Frequently Asked Questions