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Tech Support Intern

IBM

Lowell, MAOn Site

Original Job Summary

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As a Tech Support Intern, youa0gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

  • Industry-leading customer satisfaction
  • 24x7 global availability and proactive client engagement
  • Secure data handling aligned with global standards
  • Expertise powered by AI tools like watsonx and copilot
  • A culture of learning, collaboration, and innovation

Your Role And Responsibilities

As a Tech Support Intern, you will:

  • Drive resolution of client product issues in collaboration with global teams
  • Analyze diagnostics, optimize product usage, and recommend solutions
  • Create and update knowledge base articles with insights
  • Educate clients on best practices for product usage
  • Collaborate with Engineering and Product teams for continuous improvement
  • Participate in proactive support activities such as upgrade planning

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

  • Pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field
  • Strong communication skills and a passion for customer satisfaction
  • Familiarity with Windows/Linux operating systems
  • Basic understanding of troubleshooting and problem resolution
  • Fluent in English

Preferred Technical And Professional Experience

  • Experience in customer service teams
  • Exposure to programming languages like Java and Python
  • Understanding of software development concepts and system integration

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Customer Service
  • Diagnostics
  • Knowledge Base
  • Collaboration
  • Communication
  • Windows/Linux
  • Programming
  • Problem Resolution

How to Get Hired at IBM

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to IBM requirements.
  • Research IBM's culture: Study their mission, values, news, and testimonials.
  • Highlight technical skills: Emphasize troubleshooting and programming proficiency.
  • Practice interview insights: Prepare answers for support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Study IBM troubleshooting documentation.
Review Windows and Linux systems basics.
Practice problem resolution scenarios.
Refresh programming fundamentals with Java/Python.

Behavioral Questions

Describe a team conflict resolution.
Explain handling client communication challenges.
Discuss managing multiple tasks simultaneously.
Share experiences learning from feedback.