Tech Support Intern
@ IBM

San Jose, CA
$40,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @ibm.com
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Job Details

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As a Tech Support Intern, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

  • Industry-leading customer satisfaction
  • 24x7 global availability and proactive client engagement
  • Secure data handling aligned with global standards
  • Efficiency powered by AI tools like watsonx and copilot
  • A culture of learning, collaboration, and innovation

Your Role And Responsibilities

As a Tech Support Intern, you will:

  • Drive resolution of client product issues by collaborating with global support and engineering teams
  • Analyze diagnostics and optimize product usage
  • Create and update knowledge base articles
  • Educate clients on product usage and best practices
  • Collaborate with Engineering and Product teams for continuous improvement
  • Participate in proactive support activities such as upgrade planning and product adoption

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

  • Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field
  • Strong communication skills and a passion for customer satisfaction
  • Familiarity with Windows/Linux operating systems
  • Basic understanding of troubleshooting and problem resolution
  • Fluency in English

Preferred Technical And Professional Experience

  • Experience within customer service teams
  • Exposure to programming languages like Java, Python, etc.
  • Understanding of software development concepts and system integration

Key skills/competency

  • Technical support
  • Troubleshooting
  • Customer service
  • IBM software
  • AI tools
  • Windows
  • Linux
  • Knowledge base
  • Diagnostics
  • Collaboration
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How to Get Hired at IBM

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Research IBM: Understand IBM culture, tools, and client success.
  • Emphasize projects: Showcase hands-on experience and academic projects.
  • Prepare for interviews: Review technical scenarios and customer case studies.

📝 Interview Preparation Advice

Technical Preparation

Review Windows and Linux basics.
Practice troubleshooting common software issues.
Learn fundamentals in Java and Python.
Familiarize with basic network diagnostics.

Behavioral Questions

Describe your problem-solving process.
Explain a time you assisted a client.
How do you handle technical challenges?
Discuss teamwork in high-pressure situations.

Frequently Asked Questions