6 days ago

Tech Support Intern

IBM

On Site
Full Time
$75,000
Lowell, MA

Job Overview

Job TitleTech Support Intern
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$75,000
LocationLowell, MA

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Job Description

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As a Tech Support Intern, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

  • Industry-leading customer satisfaction.
  • 24x7 global availability and proactive engagement with our clients.
  • Secure data handling aligned with global standards.
  • Expertise and efficiency powered by AI tools like watsonx and copilot.
  • A culture of learning, collaboration, and innovation!

Your Role And Responsibilities

As a Tech Support Intern, you will:

  • Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
  • Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
  • Create and update knowledge base articles to share insights.
  • Educate clients on product usage and best practices.
  • Work with Engineering and Product teams to improve IBM solutions.
  • Participate in proactive support activities such as upgrade planning and product adoption.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

  • Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
  • Strong communication skills and a passion for customer satisfaction.
  • Familiarity with Windows/Linux operating systems.
  • Basic understanding of troubleshooting and problem resolution.
  • Fluent in English.

Preferred Technical And Professional Experience

  • Experience within customer service teams.
  • Exposure to programming languages like Java, Python, etc.
  • Understanding of software development concepts and system integration.

Key skills/competency

  • Technical Support
  • Problem Resolution
  • Customer Service
  • Software Solutions
  • Troubleshooting
  • Windows/Linux
  • Client Collaboration
  • Knowledge Base
  • AI Tools (Watsonx, Copilot)
  • System Integration

Tags:

Tech Support Intern
technical support
problem resolution
customer service
client collaboration
troubleshooting
knowledge base
product improvement
diagnostics
software solutions
proactive support
Windows
Linux
Java
Python
AI
watsonx
copilot
system integration
software development
cloud

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How to Get Hired at IBM

  • Research IBM's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Customize your resume to highlight technical support, problem-solving, and customer service skills using keywords from the IBM job description.
  • Showcase technical proficiency: Prepare to discuss your familiarity with Windows/Linux, troubleshooting skills, and any programming experience during interviews.
  • Demonstrate customer focus: Emphasize communication skills and a passion for client satisfaction with specific examples from past experiences.
  • Highlight learning agility: Express eagerness to learn IBM software solutions and adapt to new technologies, including AI tools.

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