Tech Support Intern 2026
IBM
Job Overview
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Job Description
Introduction
Are you passionate about solving technical problems and helping others succeed? IBM Software Support welcomes curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As a Tech Support Intern 2026, you will gain hands-on experience supporting a wide range of IBM software solutions, learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
IBM Support is a cornerstone of client success, renowned for:
- Industry-leading customer satisfaction
- 24x7 global availability and proactive client engagement
- Secure data handling aligned with global standards
- Expertise empowered by AI tools like watsonx and copilot
- A culture of learning, collaboration, and innovation
Your Role And Responsibilities
As a Tech Support Intern 2026, you will:
- Collaborate with global support and engineering teams
- Analyze diagnostics and optimize product usage
- Create and update knowledge base articles
- Educate clients on product best practices
- Work with Engineering and Product teams to improve IBM solutions
- Participate in proactive support activities such as upgrade planning and product adoption
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field
- Strong communication skills and a passion for customer satisfaction
- Familiarity with Windows/Linux operating systems
- Basic understanding of troubleshooting and problem resolution
- Fluent in English
Preferred Technical And Professional Experience
- Experience within customer service teams
- Exposure to programming languages like Java, Python, etc.
- Understanding of software development concepts and system integration
Key skills/competency
- Technical Support
- Problem Solving
- Customer Service
- Troubleshooting
- Windows
- Linux
- Knowledge Base
- Communication
- Collaboration
- Programming
How to Get Hired at IBM
- Customize your resume: Highlight relevant technical skills and projects.
- Research IBM: Understand IBM's tech and support culture.
- Prepare for interviews: Review troubleshooting and system integration questions.
- Showcase internships: Emphasize past experiences and customer service skills.
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