Tech Support Intern 2026
IBM
Job Overview
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Job Description
Introduction
Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As a Tech Support Intern 2026, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
IBM Support is a cornerstone of client success, known for:
- Industry-leading customer satisfaction
- 24x7 global availability and proactive client engagement
- Secure data handling aligned with global standards
- Expertise powered by AI tools like watsonx and copilot
- A culture of learning, collaboration, and innovation
Your Role And Responsibilities
As a Tech Support Intern 2026, you will:
- Drive resolution of client product issues by collaborating with global support and engineering teams.
- Analyze diagnostics, optimize product usage and recommend solutions.
- Create and update knowledge base articles to share insights.
- Educate clients on product usage and best practices.
- Work with Engineering and Product teams to improve IBM solutions.
- Participate in proactive support activities including upgrade planning and product adoption.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or related field.
- Strong communication skills and passion for customer satisfaction.
- Familiarity with Windows and Linux operating systems.
- Basic troubleshooting and problem resolution skills.
- Fluency in English.
Preferred Technical And Professional Experience
- Experience in customer service teams.
- Exposure to programming languages like Java, Python.
- Understanding of software development concepts and system integration.
Key skills/competency
- Technical Support
- Customer Service
- Troubleshooting
- Collaboration
- Diagnostics
- Windows
- Linux
- Java
- Python
- AI Tools
How to Get Hired at IBM
- Research IBM's culture: Study their mission, values, and news.
- Customize your resume: Highlight technical and customer service skills.
- Showcase troubleshooting: Detail relevant technical problem-solving experiences.
- Prepare for interviews: Review IBM support practices and case studies.
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