IT Technical Specialist
IBM
Job Overview
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Job Description
Introduction
The IT Technical Specialist at IBM is responsible for performing a full workload of technical services for IBM employees. The role ensures complete customer satisfaction through effective problem resolution and technical support.
Your Role And Responsibilities
This role involves demonstrating leadership in innovative problem resolution techniques, providing both individual and team support, and maintaining professional communications with IBM management.
- Perform software configuration, device setup, upgrades, and installations.
- Diagnose and resolve issues with workstations, PCs, printers, and mobile devices.
- Utilize diagnostics tools, reference materials, and testing equipment.
- Document issues accurately and communicate status updates timely.
- Analyze problems related to hardware/software installation and migration.
Preferred Education and Expertise
Candidates should have a Bachelor's Degree and at least 2 years of experience in Windows support and troubleshooting. Proficiency in Windows, Red Hat Linux, Mac OS, and iOS, and familiarity with applications like Outlook, MS Office, MS Teams, OneDrive, and Box is required.
Key skills/competency
- Technical Support
- Problem Resolution
- Customer Service
- Software Configuration
- Hardware Diagnostics
- Windows Support
- Linux
- Mac OS
- Mobile Devices
- Communication
How to Get Hired at IBM
- Customize your resume: Highlight technical support and OS expertise.
- Tailor your cover letter: Emphasize experience with Windows and Linux.
- Prepare for interviews: Practice troubleshooting and communication examples.
- Research IBM: Understand their culture, services, and client focus.
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