Infrastructure Specialist-System Administration
IBM · Bengaluru, Karnataka, India
- On site
- Full-time
- $100,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide 24/7 technical support for cloud solutions.
- Develop and configure infrastructure using Ansible, Terraform.
- Administer Dev, Test, Production environments.
- Ensure system security and manage cloud applications.
- Analyze and resolve infrastructure and application issues.
About the role
About IBM Consulting
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.Your Role and Responsibilities
As an Infrastructure Specialist in System Administration, you will provide 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. You will play a critical role in building, setting up, and maintaining cloud applications, infrastructure, and networking. Your primary responsibilities will include:- Provide Technical Support: Deliver 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components.
- Develop and Configure Infrastructure: Develop and configure infrastructure and configuration as code using Ansible and Terraform, and administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
- Ensure System Security: Ensure systems are safe and secure against cybersecurity threats, identify and fix technical problems, and install software updates and fixes.
- Manage Cloud Applications: Manage Application ID, provide cloud elasticity by auto-scaling resources based on business requirements, and ensure DR and manual redundancy failover capabilities.
- Analyze and Resolve Issues: Identify and resolve issues involving APIs, application services, and infrastructure problems, and escalate issues to the appropriate support level when necessary.
Preferred Education
Master's DegreeRequired Technical and Professional Expertise
- Cloud-Based Solution Support: Exposure to providing 24/7 technical support for cloud-based solutions, including troubleshooting and resolving issues across various applications, DevOps, middleware, security, and infrastructure components.
- Infrastructure Configuration: Experience working with infrastructure and configuration as code using Ansible and Terraform, including administering Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
- Database Administration: Exposure to installing and configuring databases such as MYSQL, MSSQL, and PostgreSQL, including ensuring database security and performance.
- Cloud Security: Experience working with cloud security features, including load balancing and CDN options provided by multiple cloud vendors, such as Azure Load Balancer and Application Gateway.
- Logging Cluster Management: Exposure to installing and maintaining a logging cluster using Logstash, ElasticSearch, and Kibana to parse logs from applications and Docker containers.
Preferred Technical and Professional Experience
- Familiarity with ITIL Processes: Exposure to ITIL processes and Integrated Service Level Management, including service management reports to keep clients informed.
- Knowledge of Kubernetes Nodes: Experience working with Kubernetes nodes, ICP management, and middleware components.
- Cloud Application Architecture: Exposure to cloud application architecture, including performing initial analysis on incidents and identifying potential issues.
Key skills/competency
- System Administration
- Cloud Support
- DevOps
- Ansible
- Terraform
- Linux
- Windows
- Unix
- Cybersecurity
- Database Administration
Skills & topics
- Infrastructure Specialist
- System Administration
- Cloud Support
- DevOps
- Ansible
- Terraform
- Linux
- Windows
- Unix
- Cybersecurity
- Database Administration
- ITIL
- Kubernetes
- Cloud Security
- IBM
How to get hired
- Tailor your resume: Highlight cloud support, Ansible, Terraform, and system administration experience.
- Showcase your expertise: Emphasize experience with Windows, Linux, Unix, and database administration.
- Demonstrate problem-solving: Provide examples of issue resolution for cloud applications and infrastructure.
- Understand ITIL: Familiarize yourself with ITIL processes for service management and reporting.
- Prepare for technical questions: Review cloud security, logging clusters, and Kubernetes concepts.
Technical preparation
Master Ansible and Terraform for IaC.,Practice Linux, Windows, Unix administration.,Study cloud security and load balancing.,Familiarize with logging clusters and databases.
Behavioral questions
Describe a complex technical problem you solved.,How do you handle urgent support requests?,Give an example of improving system security.,How do you manage multiple environments?
Frequently asked questions
- What is the typical work arrangement for an Infrastructure Specialist at IBM?
- The Infrastructure Specialist role at IBM typically requires 24/7 technical support, suggesting a need for on-site or hybrid arrangements to ensure continuous coverage, though remote possibilities may exist depending on specific team structures and client needs. It's best to clarify the exact work arrangement during the interview process.
- What are the core technologies used by an Infrastructure Specialist at IBM?
- Key technologies for this role include cloud-based solutions, infrastructure as code tools like Ansible and Terraform, and administration of Windows, Linux, and Unix servers. Experience with databases (MySQL, MSSQL, PostgreSQL), cloud security features, and logging clusters (Logstash, Elasticsearch, Kibana) is also crucial.
- What is the preferred education for an Infrastructure Specialist at IBM?
- While a Master's Degree is preferred for this Infrastructure Specialist position at IBM, relevant professional experience and demonstrated expertise in system administration, cloud technologies, and infrastructure as code can also be highly valued. Focus on showcasing your practical skills and accomplishments.
- How does IBM support career development for Infrastructure Specialists?
- IBM Consulting emphasizes long-term career development, encouraging curiosity, exploration of new ideas, and innovative solutions. They offer a culture of growth and empathy, valuing unique skills and experiences to foster your professional journey within the company.
- What kind of technical support is expected for this Infrastructure Specialist role?
- This role requires providing 24/7 technical support for cloud-based solutions. This includes ensuring seamless operations across applications, DevOps, middleware, security, and infrastructure components, as well as troubleshooting and resolving issues as they arise.
- How important is experience with configuration as code for this IBM role?
- Experience with configuration as code using tools like Ansible and Terraform is a required technical expertise for this Infrastructure Specialist position. It is crucial for developing and configuring infrastructure and administering different environments.
- Does IBM Consulting work with specific cloud vendors or technologies?
- IBM Consulting works with leading companies and supports their hybrid cloud journeys. They leverage IBM technology, Red Hat, and work with various cloud vendors, including Azure for specific services like load balancing and application gateways, as mentioned in the job description.