Entry Level Technical Support Engineer
IBM
Job Overview
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Job Description
Introduction
Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
IBM Support is a cornerstone of client success, known for:
- Industry-leading customer satisfaction
- 24x7 global availability and proactive client engagement
- Secure data handling aligned with global standards
- Expertise powered by AI tools like watsonx and copilot
- A culture of learning, collaboration, and innovation
Your Role And Responsibilities
As an Entry Level Technical Support Engineer, you will:
- Drive resolution of client product issues by collaborating with global teams.
- Analyze diagnostics to optimize product usage and recommend solutions.
- Create and update knowledge base articles to share insights.
- Educate clients on product usage and best practices.
- Work with Engineering and Product teams to improve IBM solutions.
- Participate in proactive support activities such as upgrade planning and product adoption.
Preferred Education
Bachelor's Degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
Required Technical And Professional Expertise
- Bachelor’s degree in a relevant field.
- Strong communication skills and a passion for customer satisfaction.
- Familiarity with Windows/Linux operating systems.
- Basic understanding of troubleshooting and problem resolution.
- Fluency in English.
Preferred Technical And Professional Experience
- Experience in customer service teams.
- Exposure to programming languages like Java, Python, etc.
- Understanding of software development concepts and system integration.
Key skills/competency
- Technical Support
- Troubleshooting
- Customer Service
- Windows
- Linux
- Knowledge Base
- Collaboration
- AI Tools
- Software Development
- Problem Resolution
How to Get Hired at IBM
- Customize your resume: Highlight technical support and troubleshooting skills.
- Tailor your cover letter: Emphasize IBM software experience and passion.
- Prepare for interviews: Research IBM and review common technical questions.
- Showcase certifications: Include any IT or customer support credentials.
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