24 days ago

Entry Level Technical Support Engineer

IBM

On Site
Full Time
$65,000
San Jose, CA
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Job Overview

Job TitleEntry Level Technical Support Engineer
Job TypeFull Time
Offered Salary$65,000
LocationSan Jose, CA

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Job Description

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Entry Level Technical Support Engineers. As a support engineer, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

  • Industry-leading customer satisfaction.
  • 24x7 global availability and proactive engagement with our clients.
  • Secure data handling aligned with global standards.
  • Expertise and efficiency powered by AI tools like watsonx and copilot.
  • A culture of learning, collaboration, and innovation!

Your Role And Responsibilities

As an Entry Level Technical Support Engineer, you will:

  • Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
  • Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
  • Create and update knowledge base articles to share insights.
  • Educate clients on product usage and best practices.
  • Work with Engineering and Product teams to improve IBM solutions.
  • Participate in proactive support activities such as upgrade planning and product adoption.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

  • Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
  • Strong communication skills and a passion for customer satisfaction.
  • Familiarity with Windows/Linux operating systems.
  • Basic understanding of troubleshooting and problem resolution.
  • Fluent in English.

Preferred Technical And Professional Experience

  • Experience within customer service teams.
  • Exposure to programming languages like Java, Python, etc.
  • Understanding of software development concepts and system integration.

Key skills/competency

  • Technical Support
  • Problem Resolution
  • Client Communication
  • Windows OS
  • Linux OS
  • Customer Satisfaction
  • Software Diagnostics
  • Knowledge Base Management
  • Collaboration
  • Product Optimization

Tags:

Technical Support Engineer
troubleshooting
client support
problem resolution
product usage
knowledge base
collaboration
engineering
customer satisfaction
technical analysis
diagnostics
Windows
Linux
Java
Python
software development
system integration
AI tools
watsonx
copilot
cloud

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How to Get Hired at IBM

  • Research IBM's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Customize your application to highlight keywords like 'technical support,' 'client satisfaction,' and 'problem resolution' relevant to IBM.
  • Showcase communication skills: Prepare to demonstrate strong verbal and written communication, crucial for client and team interactions at IBM.
  • Deep dive into IBM's tech: Familiarize yourself with Windows/Linux, basic troubleshooting, and consider IBM's AI tools like watsonx.
  • Prepare for behavioral questions: Practice scenarios demonstrating your problem-solving, collaboration, and customer focus, essential for an IBM Entry Level Technical Support Engineer.

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