Lead Digital Strategy Consultant, Banking & Finance

IBM iX – Experience The Human Factor

As a Lead Digital Strategy Consultant, Banking & Finance (w/m/x) at IBM iX, you will play a central role in the strategic consulting of banks and financial service providers. You will be responsible for the development and management of complex digital and transformation initiatives, acting as a sparring partner for C-level decision-makers and actively shaping the strategic positioning of our clients in an increasingly regulated and technology-driven environment.

You navigate confidently through topics such as bank-specific digital ecosystems and AI-driven Customer Experience, translating market requirements into implementable strategies with measurable business impact.

Does this sound like you? Then we are looking for you to join our team as soon as possible, full-time (38.5 hours/week) at our Vienna or Wels location.

Your Responsibilities

• Develop customer-centric digital and omnichannel strategies across the entire banking journey (Retail, Corporate, Private Banking).
• Identify banking pain points, moments of truth, and growth levers using qualitative and quantitative methods (e.g., Customer Research, Journey Mapping, Service Blueprints).
• Conceive and support transformation initiatives (e.g., digital sales models, self-service, personalization, mobile & online banking).
• Design use cases for AI agents in banking by identifying, prioritizing, and structuring Agentic AI use cases (e.g., personalized financial advice, next-best-action, intelligent service agents, automated decision processes).
• Lead and moderate C-level strategy, innovation, and decision workshops with internal and external stakeholders.
• Develop CX key figures, target images, and business cases to measure customer satisfaction, loyalty, and economic impact.
• Play an active role in business development by taking responsibility for content-related proposal concepts.
• Mentor consultants and actively develop the consulting portfolio in the field of AI-driven banking.

Your Skills

• Completed degree in Business Administration, Business Informatics, Finance, Digital Business, or a comparable field.
• Several years of consulting experience in corporate or strategy consulting with a clear focus on banks and financial service providers.
• Strong understanding of digital banking ecosystems, regulatory frameworks, and the connection between business and IT.
• Experience with CX frameworks and Design Thinking.
• AI competence (strategic and/or practical) is a clear advantage – especially in the context of efficiency, automation, or customer experience.
• Confident communication at C-level, structured and decision-oriented work style, convincing with strategic clarity and implementation strength.
• Entrepreneurial spirit, willingness to take responsibility, and enjoyment in sustainably developing topics, teams, and clients.

Your Benefits

Professional Growth

We offer various opportunities for individual further development through our internal academy and “Design yourself” programs, including in-house coaching and mentoring. You also have full access to all IBM training opportunities.

Work-Life Balance

Our core working hours, 30 days of vacation, and hybrid work model help you make your life more flexible.

Health & Well-Being

Your well-being is just as important as your health. That's why we offer various mental health measures that strengthen your mental and physical health.

Team & Culture

Our goal is for everyone to feel safe, needed, and valued. Look forward to great team and company events.

Corporate Benefits & Incentives

Benefit from great IBM discounts and internal incentives that recognize your commitment, such as our “Bring a friend” bonus program.

About Us

With 60 studios worldwide, IBM iX is one of the largest providers of Digital Experience Services globally. As part of IBM Consulting, IBM's consulting and service unit, IBM iX is a consultancy, digital agency, design studio, and tech company all in one. At the intersection of strategy, design, and technology, our teams support organizations, companies, and brands in their digital transformation. In the German-speaking region, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce, and SAP CX.

Do you feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX team!

IBM iX is dedicated to creating an inclusive work environment that offers equal opportunities for all. We particularly encourage all individuals with their diverse backgrounds and perspectives to apply.

We offer a market-standard salary above the minimum wage. For legal reasons, we point out that the collective agreement minimum gross annual salary (KV) is 60,900 EUR.

We look forward to receiving your application with a current resume, work references, and a short cover letter.

Do you have questions about the position? Please contact your Talent Acquisition Partner:

Carolin Weinhardt

join-ix@ibmix.de

Key skills/competency

• Digital Strategy
• Banking & Finance
• Digital Transformation
• Customer Experience (CX)
• AI Integration
• C-Level Consulting
• Business Development
• Project Leadership
• Omnichannel Strategy
• Design Thinking