Specialist, Employee Communications

Specialist, Employee Communications at IAG

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

We’re looking for a Specialist, Employee Communications, a natural storyteller who can turn complex business information into clear, inspiring and actionable communication. You’ll thrive in a fast-paced environment where no two weeks are the same.

You’ll help deliver engaging, high impact communications that keep our Retail Insurance Australia teams informed, connected and ready for action. Working across major brands including NRMA, RACQ, RACV and CGU, you’ll play a key role in shaping how our people experience our brands and culture. You’ll influence everything from frontline operational updates to creative campaigns and monthly publications. This is a 14-month max-term full-time role based in Gadigal Country (Darling Park 2, Sydney) or Meanjin (Brisbane).

What You'll Do

• Own and deliver operational communications for frontline and distribution teams.
• Lead the weekly newsletter and maintain our SharePoint communication hub, ensuring content lands clearly and effectively.
• Turn complex business updates into simple, action-ready information our frontline can trust.
• Support other communications across the team as required.
• Contribute to the Retail in Action monthly newsletter, from writing to layout and Canva editing.
• Bring creativity to stretch projects such as employee engagement campaigns, sponsorship communications and internal marketing activations.

What You'll Bring

• 5–8 years’ experience in internal communications (flexible for strong talent, passion and creativity).
• Proven ability to deliver compelling internal communications within large, complex environments.
• Experience in business writing, content creation and translating complexity into clarity.
• Strong stakeholder management skills and confidence advising business partners.
• Ability to juggle competing priorities, manage deadlines and maintain strong attention to detail.
• Experience with newsletters, copy editing, and operational comms.
• Curiosity, creativity and courage to bring new ideas forward.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Key skills/competency

• Internal Communications
• Content Creation
• Storytelling
• Stakeholder Management
• Business Writing
• Newsletter Management
• Operational Communications
• Employee Engagement
• Copy Editing
• Canva