Client Services Representative

@ Iacofano Group, LLC

Overview

Do you love helping people, staying organized, and keeping things running smoothly behind the scenes? Our Client Services Representative is the heartbeat of our catering operation—making sure every customer feels taken care of and every order is spot-on.

What You’ll Do

• Answer calls, messages, and orders with a friendly, service-first attitude.
• Ensure accuracy in every detail.
• Juggle multiple tasks while keeping customers happy.
• Coordinate with kitchens and delivery teams to ensure on-time delivery.
• Handle high-stress situations with calm professionalism and a smile.
• Foster a fun, team-oriented environment.

Who You Are

• Customer-focused and friendly.
• Detail-driven and highly accurate.
• Logistical thinker who can plan and execute efficiently.
• Multitasking pro comfortable with switching between systems.
• Calm under pressure with a knack for technology.

Why You’ll Love It Here

• Hourly pay with growth opportunities.
• A supportive, energetic team environment.
• A company culture that treats you like family.
• An ever-changing, dynamic workday.

Requirements

• At least 1 year of experience in customer support.
• Strong computer skills and familiarity with multiple systems (Microsoft Teams, GoTo, QuickBooks, Paylocity).
• Food service or catering experience is a plus.
• Exceptional phone and verbal communication skills.
• Ability to catch details before they become issues.
• Proven multitasking, independent work, and time management skills.
• Reliable, punctual, and self-driven.

Key skills/competency

• Customer Support
• Multitasking
• Communication
• Attention to Detail
• Problem Solving
• Organizational Skills
• Technical Proficiency
• Team Coordination
• Time Management
• Food Service Knowledge