Implementation Engineer II
I.T. Right, Inc - A VC3 Company · United States
- Hybrid
- Full-time
- $86,800 / year
- United States
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Job highlights
- Provide high-level client service remotely.
- Deploy equipment, tools, and provide expertise.
- Implement project work for mid-large organizations.
- Attend IT roadmap meetings and make recommendations.
- Utilize advanced Microsoft and Azure skills.
About the role
Implementation Engineer II
This is a remote-first role; however, candidates must be based in central or northern California, or in southern Washington State or Oregon, to ensure essential on-site coverage when required.
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
- Go Beyond
- Own It
- Be Curious
- Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact You Will Have
The Implementation Engineer II will provide a high level of client service to clients through excellent communication and detailed documentation. They will work with other Implementation Engineers/Specialists and Project Managers to deploy equipment and tools, as well as provide technical expertise during the onboarding process.
Department: Professional Services
Employment Type: Full Time
Location: USA - Remote
Workplace type: Fully remote
What You Will Be Doing
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Implement project work as per project scope, specifications, and deliverables for mid-large-sized companies and municipalities
- Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so
- Attend IT Roadmap meetings and make recommendations on client IT environment improvements
- Great communication skills, ability to communicate technical concepts to non-technical audiences
- Create and update documentation when changes occur, or when discoveries are made
- Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process
- Participate in Project Design Reviews to ensure that incoming projects are set up for success
Additional Responsibilities
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from peers and others
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
- Review Tickets with Manager
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Attend monthly training & team meetings as required
- Remain up-to-date with current and future technologies emerging in the industry
- Maintain knowledge of the products and services we offer
- Mentor less experienced implementation engineers/specialists, including advising, coaching, teaching and guiding them
- Additional duties as required
The Tools You Bring
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- High School diploma required; associate’s or bachelor’s degree preferred
- At least 5 years relevant IT experience fully supporting SMB/MSP environments.
- Demonstrated advanced expertise or experience with: Microsoft 365, Windows Server, Exchange Server, Azure Cloud, Active Directory, GPOs, SQL Server administration, Citrix, Virtualization concepts (VMWare/HyperV), TCP/IP troubleshooting knowledge, Understanding of internet protocols including DNS/SMTP/DHCP, Installation, configuration, and maintenance of enterprise backup solutions, Understanding of client and server hardware configurations including redundancy and RAID architectures, Solid understanding of routing/switching/subnetting/firewalls/vpns
Core Values: Go Beyond – you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
What’s In It For You
- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. Pay Transparency: $72,000.00 - $86,800.00 USD
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
About VC3
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
Key skills/competency
- Client Service
- Technical Documentation
- Project Implementation
- IT Roadmap Meetings
- Technical Expertise
- Problem Solving
- Microsoft 365
- Windows Server
- Azure Cloud
- Active Directory
Skills & topics
- Implementation Engineer
- IT Services
- Remote
- Client Service
- Project Management
- Microsoft 365
- Azure
- Windows Server
- Active Directory
- Technical Support
How to get hired
- Tailor your resume: Highlight your 5+ years of IT support experience, specifically in SMB/MSP environments, and showcase expertise in Microsoft 365, Windows Server, Azure, and Active Directory.
- Showcase problem-solving: Emphasize your advanced troubleshooting skills, decision-making abilities, and experience with virtualization and networking protocols in your application.
- Demonstrate remote readiness: Clearly state your location within the required regions (central/northern CA, southern WA, or OR) and your ability to provide on-site coverage when needed.
- Align with values: Integrate VC3's core values (Go Beyond, Own It, Be Curious, Serve as One) into your resume and cover letter to show cultural fit.
- Prepare for technical questions: Be ready to discuss your experience with specific technologies like Azure Cloud, GPOs, SQL Server administration, and TCP/IP troubleshooting during the interview.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Implementation Engineer II at I.T. Right, Inc - A VC3 Company?
- As an Implementation Engineer II at VC3, your primary responsibilities will include providing excellent client service through communication and documentation, deploying equipment and tools, offering technical expertise during onboarding, and implementing project work for mid-to-large sized companies and municipalities. You will also attend IT roadmap meetings, make recommendations for client IT environments, and participate in project reviews.
- What specific technical skills are required for the Implementation Engineer II role at VC3?
- The role requires demonstrated advanced expertise in Microsoft 365, Windows Server, Exchange Server, Azure Cloud, Active Directory, GPOs, SQL Server administration, Citrix, and virtualization concepts (VMWare/HyperV). You'll also need strong TCP/IP troubleshooting knowledge, understanding of internet protocols (DNS/SMTP/DHCP), experience with enterprise backup solutions, and knowledge of client/server hardware configurations, routing, switching, subnetting, firewalls, and VPNs.
- Is this a remote position, and what are the location requirements for the Implementation Engineer II at VC3?
- Yes, this is a remote-first role. However, candidates must be based in central or northern California, or in southern Washington State or Oregon, to ensure essential on-site coverage when required.
- What is the expected salary range for the Implementation Engineer II position at VC3?
- The stated salary transparency for the Implementation Engineer II position at VC3 is $72,000.00 - $86,800.00 USD annually. The final salary offered may be influenced by factors such as candidate experience, education, and work location.
- What are VC3's core values, and how do they relate to the Implementation Engineer II role?
- VC3's core values are Go Beyond, Own It, Be Curious, and Serve as One. For the Implementation Engineer II, 'Go Beyond' means exceeding client expectations, 'Own It' means taking responsibility for project success, 'Be Curious' means staying updated on new technologies, and 'Serve as One' emphasizes teamwork and collaboration.
- What kind of professional development opportunities are available for an Implementation Engineer II at VC3?
- VC3 is committed to employee growth and offers structured development through their Leadership Academy, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.