Community & Support Manager
@ Hypemasters

Hybrid
$80,000
Hybrid
Full Time
Posted 21 days ago

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Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXX***** @hypemasters.com
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Job Details

About Hypemasters

Hypemasters is a fast-growing game development company behind World War Armies and upcoming titles. They are building strategy games with depth, innovation, and community-driven gameplay.

Your Mission

As the Community & Support Manager, you will serve as the bridge between Hypemasters and its players. Your role involves managing support channels, nurturing Discord and social media communities, planning engaging community initiatives, and producing in-game video updates.

Key Responsibilities

  • Oversee player support across multiple channels (email, app stores, Discord, social media).
  • Analyze and respond to App Store and Google Play reviews.
  • Manage and grow the player community through engagement campaigns and events.
  • Record and share in-game update videos and release posts.
  • Drive strategic projects including Creator Program and VIP Support initiatives.
  • Utilize data and AI to enhance support efficiency and personalization.
  • Monitor and report on community sentiment and engagement metrics.
  • Collaborate with internal teams to integrate the community perspective.

What We’re Looking For

  • Experience in community management, player support, or communications (gaming industry preferred).
  • Excellent English communication skills; additional languages are a plus.
  • Passion for player communities and authentic engagement.
  • Ability to record in-game footage for updates (no camera required).
  • Strong organizational and analytical skills.
  • Self-driven and proactive with a basic understanding of AI automation tools.
  • Experience managing or growing Discord communities is an advantage.
  • Familiarity with support tools like Jira and AppFollow is a plus.

Key skills/competency

community management, customer support, Discord, analytics, video updates, engagement, strategic planning, AI automation, communication, organization

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How to Get Hired at Hypemasters

🎯 Tips for Getting Hired

  • Research Hypemasters: Review their games and community engagement strategies.
  • Customize your resume: Highlight relevant community management and support experience.
  • Showcase portfolio: Include examples of community initiatives and video updates.
  • Prepare for data discussion: Be ready with analytical support examples.

📝 Interview Preparation Advice

Technical Preparation

Review support tool tutorials like Jira.
Practice recording in-game footage updates.
Familiarize with AI automation basics.
Study engagement metrics and analytics tools.

Behavioral Questions

Describe a challenging community conflict resolution.
Explain your process for managing crisis situations.
Share an example of proactive communication.
Discuss handling multiple support channels.

Frequently Asked Questions