Remote Event Billing Analyst

About Hyatt

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met; they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy comprehensive benefits, including health and welfare programs, the Hyatt retirement savings plan, educational assistance, an employee stock purchase program, 12 free room nights for full-time associates after 90 days of service, community involvement opportunities, and wellness reimbursement.

The Hyatt Shared Service Center, located in Moore, provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards, whether it’s career opportunities, job enrichment, or a supportive working environment. If you are ready for this challenge, we are ready for you!

The Opportunity: Remote Event Billing Analyst

The Remote Event Billing Analyst’s role is key to the financial success of a hotel event. This analyst works closely with hotel staff and customers at multiple properties to review event sales contracts, collect and process deposits and prepayments, manage the credit process, post adjustments and charges, manage the final customer billing process, and answer customer billing inquiries.

Essential Functions

• Review event sales contracts and schedule payments.
• Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely.
• Guide customers through the credit application process to ensure enough credit is established to cover their event.
• Make post-event invoice adjustments and corrections.
• Collect final payments and send out billing to customers.
• Report credit, payment, and billing progress to hotels weekly via account notes.
• Reconcile holding accounts to ensure payments are accurately credited toward customer accounts.
• Answer customer inquiries regarding payments and billing.
• Regular attendance is expected based on schedule and business needs; the schedule for this position requires availability, but is not limited to, Monday-Friday 7:00 AM - 7:00 PM.
• Work well with others at a variety of levels within the organization.

Ideal Candidate Profile

• Maintain a work environment that is comfortable, user-friendly, and organized.
• Ability to adapt to new demands, reprioritize workload, and address urgent demands quickly.
• Ability to communicate effectively and respectfully to all associates and all internal/external resources.
• Eagerness and ability to learn new skills, technologies, and business processes quickly.
• Ability to work well with others.
• Ability to collaborate with cross-functional teams and across all levels of the organization.
• Must be able to work inclusively, but also be able to work independently and without excessive supervision.
• Strong oral and written communication skills.
• Ability to maintain confidential employee information.
• Attention to detail.

Qualifications

Experience

• 1-3 years of accounting, finance, or hotel Sales/Events experience required.
• Familiarity with Microsoft Office Suite required.
• Familiarity working with Accounting or Property Management System software a plus.

Education

• High School Diploma or Equivalent.

Additional Requirements for Remote Work

To work remotely, you must be able to adhere to our IT requirements, including, but not limited to, the following: High-Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed, including cellular-based services. Colleagues will be required to provide Hyatt with adequate certification of service from provider (upon request).

Key skills/competency

• Accounting
• Billing
• Invoicing
• Collections
• Financial Analysis
• Customer Service
• Microsoft Office
• Credit Management
• Payment Processing
• Communication Skills