IT Asset Management Specialist

IT Asset Management Specialist

Organization: Hyatt Corporate Office

Summary

The Opportunity

Hyatt seeks an enthusiastic IT Asset Specialist to join our IT Concierge Services. In this role, you will be collaborating closely with the various IT teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The IT Asset Specialist is primarily responsible for managing the end to end lifecycle of hardware assets, including tracking inventory, locating missing assets, optimizing costs, and supporting IT policies and governance.

Responsibilities:

• Tracks, maintains, and reports accurate records of assets throughout their lifecycle to support decision-making and compliance
• Collaborates with Management, vendors, and Legal teams to support asset acquisition, maintenance, and disposal.
• Triage tickets to appropriate support groups, including proper escalation of Major Incidents
• Reports and communicates asset performance, risks, and recommendations to leadership or clients.
• Manage accuracy of Stock Rooms and update management on inventory requirements
• Provide frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users to keep their workstations operational.

Qualifications

Experience Required:

• 3+ years of progressive experience in IT service management
• Shows high proficiency in technology and data analytics tools used for asset tracking, reporting, and performance optimization
• Exhibits strong communication and stakeholder management skills to clearly explain strategies, risks, and results to clients and leadership
• Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) is highly desirable
• Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency
• Experience developing and implementing strategic initiatives to improve customer satisfaction and operational efficiency

Experience Preferred:

• Experience with ticketing management systems (ServiceNow preferred)
• Experience with active directory or an Identity Management System (Omada)

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Key skills/competency

• IT Asset Management
• Hardware Lifecycle Management
• Inventory Tracking
• Cost Optimization
• IT Policies and Governance
• IT Service Management
• Data Analytics Tools
• Stakeholder Management
• ITIL Frameworks
• Ticketing Systems (ServiceNow)