Front Office Manager
Hyatt Regency · Dallas, TX
- On site
- Full-time
- $75,000 / year
- Dallas, TX
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Job highlights
- Manage all front desk operations and staff.
- Lead guest services, reservations, and bell teams.
- Ensure exceptional guest satisfaction and service.
- Oversee budgeting, scheduling, and training.
- Join a 'Best Places to Work' recognized company.
About the role
Front Office Manager
Hyatt Regency Dallas is seeking a skilled Front Office Manager to join our recognized team. This role offers significant opportunities for growth and advancement within the company. You will be an integral part of a celebrated hotel, recognized as a 2025 Best Places to Work - Large Companies in North Texas!
Role Overview
The Front Office Manager is responsible for overseeing all front desk operations, including staff training, inter-departmental communication, and staff scheduling. You will provide direct leadership and support to the Guest Services Operators, Guest Services Bell, and Reservations teams. Strong communication and leadership abilities are essential. This role involves responding promptly and courteously to guest requests and complaints, ensuring guest satisfaction through appropriate actions.
Key Responsibilities
- Responsible for short and long-term planning and management of the hotel’s Front Office operations.
- Develop and recommend the budget, labor cost plans, and objectives, managing within approved plans.
- Maintain guest room inventory.
- Coach and counsel colleagues to uphold Hyatt Service Standards and Procedures.
- Perform Front Office Staff tasks as needed to facilitate service.
- Ensure all operations and cash handling comply with policies and procedures.
- Maintain excellent communication with the housekeeping department.
- Stay informed on prices, rates, specials, packages, and programs, ensuring staff training in all areas.
- Analyze, investigate, and resolve guest complaints.
- Create expectations, lead people, manage processes, and ensure accountability for agreed-upon activities and timelines.
- Ensure proper staffing levels to meet customer service goals.
Culture and Fun!
- Free room nights, discounted room nights, and friends & family room rates globally.
- Celebrations, recognitions, and volunteer opportunities.
- Free nutritional colleague meals.
- PerkSpot discounts at various retailers (e.g., Apple, AT&T, Verizon).
- Discounted parking and annual DART passes.
Wellness and Benefits!
- Full medical benefits starting 30 days after employment.
- 401K with company match.
- Employee Stock Purchase plan.
- Paid time off: vacation, holidays, sick days, and extended sick leave.
- New child leave, paid family bonding time, and adoption assistance.
- Tuition reimbursement.
- Free access to Headspace for meditation and rejuvenation.
- Commitment to work-life balance.
Qualifications
- Demonstrated ability to interact effectively with diverse populations.
- Minimum of 4 years of progressive hotel Rooms Management experience, preferably with Hyatt.
- Service-oriented with professional presentation skills.
- Bachelor’s degree or equivalent.
- Strengths include high energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and ability to improve the bottom line.
- Proficiency in Microsoft Word and Excel.
- Excellent organizational, interpersonal, and administrative skills.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Key skills/competency
- Front Office Management
- Guest Services
- Staff Training & Development
- Hotel Operations
- Budget Management
- Customer Satisfaction
- Leadership
- Problem Solving
- Interpersonal Skills
- Microsoft Office Suite
Skills & topics
- Front Office Manager
- Hotel Management
- Guest Services
- Reservations
- Staff Training
- Customer Service
- Leadership
- Operations Management
- Hyatt
- Dallas Hotels
How to get hired
- Tailor your resume: Highlight your 4+ years of hotel rooms management experience, especially with Hyatt, and your leadership skills.
- Showcase service orientation: Emphasize your ability to provide exceptional customer service and resolve guest complaints effectively.
- Demonstrate leadership potential: Detail your experience in training, coaching, and motivating teams to meet service standards.
- Prepare for behavioral questions: Be ready to discuss how you handle diverse guest interactions and improve operational efficiency.
- Research Hyatt's values: Understand Hyatt's service standards and connect your experience to their mission and 'Best Places to Work' recognition.
Technical preparation
Master front desk software systems.,Practice Microsoft Excel for reporting.,Review hotel operational policies.,Understand cash handling procedures.
Behavioral questions
Describe handling a difficult guest complaint.,How do you motivate a diverse team?,Share an experience improving service efficiency.,How do you manage conflicting department needs?
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Frequently asked questions
- What are the key responsibilities for a Front Office Manager at Hyatt Regency Dallas?
- The Front Office Manager at Hyatt Regency Dallas is responsible for overseeing all front desk operations, including staff training, scheduling, and inter-departmental communication. This role also involves managing guest services, reservations, and bell staff, responding to guest needs, and ensuring overall guest satisfaction. Key duties include short and long-term operational planning, budget management, and maintaining high service standards.
- What experience is required to become a Front Office Manager at Hyatt Regency Dallas?
- Hyatt Regency Dallas requires a minimum of 4 years of progressive hotel Rooms Management experience, ideally with Hyatt. Candidates should also possess strong leadership abilities, excellent communication skills, and a service-oriented approach. A Bachelor's degree or equivalent is preferred, along with proficiency in Microsoft Word and Excel.
- What benefits does Hyatt Regency Dallas offer to its Front Office Managers?
- Hyatt Regency Dallas offers comprehensive benefits including full medical coverage after 30 days, a 401K with company match, and an Employee Stock Purchase plan. Employees also receive paid time off, new child leave, adoption assistance, and tuition reimbursement. Additionally, there are perks like free room nights, discounted rates, complimentary meals, and various retail discounts through PerkSpot.
- How does Hyatt Regency Dallas foster a positive work environment for its Front Office Managers?
- Hyatt Regency Dallas emphasizes 'Culture and Fun' by offering celebrations, recognitions, and volunteer opportunities. They also provide free nutritional meals, discounts on parking and public transport, and access to Headspace for wellness. The hotel has been recognized as a 'Best Places to Work' in North Texas, indicating a strong commitment to employee well-being and a positive atmosphere.
- What are the 'Key skills/competency' for the Front Office Manager role at Hyatt Regency Dallas?
- The essential skills for the Front Office Manager at Hyatt Regency Dallas include Front Office Management, Guest Services expertise, Staff Training & Development, Hotel Operations knowledge, Budget Management, Customer Satisfaction focus, Leadership, Problem Solving abilities, strong Interpersonal Skills, and proficiency with the Microsoft Office Suite.