Front Desk Agent

Overview

The Front Desk Agent at Hyatt Place brings a commitment to high quality guest service and teamwork. This role ensures a welcoming, helpful, and exceptional experience while maintaining a clean and comfortable environment.

Key Responsibilities

Manage the Guest Experience at multiple service areas including the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, TV den, guest check-in/out and meeting room services.

• Deliver exceptional customer service
• Manage multiple service points
• Maintain cleanliness and inviting ambiance
• Process guest check-ins and check-outs efficiently
• Support meeting room services

Qualifications

• Proven customer service experience, preferably in a hotel
• Schedule flexibility for AM/PM shifts, weekends, and holidays
• Strong command of the English language
• Ability to learn quickly and multi-task in a fast-paced environment
• High school diploma or equivalent
• Basic computer skills (Word, Excel)
• Must be at least 18 years old
• Ability to lift a minimum of 20 lbs

Key skills/competency

• Customer Service
• Teamwork
• Communication
• Multitasking
• Hospitality
• Attention to Detail
• Basic IT Skills
• Adaptability
• Problem Solving
• Time Management