Client Account Specialist

Client Account Specialist at Husch Blackwell LLP

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. We believe that diverse, equitable, and inclusive teams lead to better outcomes and are committed to retaining, recruiting, developing, and promoting talented professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose.

About the Role

We are seeking a motivated Client Account Specialist for a long-term fit where you can grow in your role and be valued and empowered. This position may be filled remotely or in any of our U.S. locations. The Client Account Specialist supports the firm’s financial operations by partnering with billing attorneys and their teams to address client payment issues, improve accounts receivable outcomes, and support firm cash flow.

Essential Functions:

• Serve as a primary point of contact for attorneys, legal assistants, and clients regarding accounts receivable and collections matters.
• Respond accurately and promptly to collection-related inquiries, ensuring timely resolution and client satisfaction.
• Partner with internal stakeholders, including management and finance teams, to address collection needs and mitigate financial risk.
• Manage and oversee assigned attorneys’ receivables portfolios, ensuring compliance with firm policies and financial objectives.
• Monitor delinquent accounts and at-risk inventory, providing regular reporting and insights to leadership.
• Proactively manage inventory by resolving aged invoices, credit balances, and aged unbilled work.
• Execute client outreach strategies using phone, email, and written correspondence to resolve delinquent accounts.
• Other duties as assigned.

Position-specific Requirements:

• Minimum of 3 years of experience in collections or accounts receivable environment within a law firm or professional services environment.
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients, attorneys, and internal stakeholders while maintaining positive relationships.
• Highly self-motivated professional with a strong sense of accountability and discretion.
• Strong working knowledge of accounting and accounts receivable functions.
• Demonstrated ability to manage multiple priorities with excellent organizational, problem-solving, and time management skills.
• Proven interpersonal skills with sound judgment and the ability to navigate sensitive client matters.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and some experience with accessing and reviewing invoice statuses with various ebilling platforms.

The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR.

Compensation And Benefits:

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of Colorado: $47,000 - $83,000
• State of Illinois: $46,000 - $89,000
• State of Massachusetts: $50,000 - $97,000
• State of Maryland: $49,000 - $74,000
• State of Minnesota: $50,000 - $84,000
• Jersey City, NJ: $55,000 - $99,000
• State of New York: $47,000 - $102,000
• State of Vermont: $50,000 - $96,000
• State of Washington: $49,000 - $93,000
• Washington, D.C.: $65,000 - $96,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive comprehensive benefits including medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program; and more.

Please include a cover letter and resume when applying. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

Key skills/competency

• Client Account Specialist
• Accounts Receivable
• Collections
• Financial Operations
• Law Firm
• Professional Services
• Microsoft Office
• Communication Skills
• Problem-Solving
• Organizational Skills