Technical Account Manager

About Huntress

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

The Opportunity: Technical Account Manager

The Huntress team is seeking a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. This role serves as the primary technical liaison post-sales, responsible for ensuring customer satisfaction through high-quality, consultative technical support. Your goal will be to help customers and partners maximize the value from the Huntress Platform, troubleshoot product issues, and improve the overall experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy relationships.

Key Responsibilities

• Elevated Tech Support: Collaborate with product and engineering to escalate and resolve complex technical issues beyond standard support scope. Monitor interactions, advocate for customers, and proactively manage escalations.
• Customer Success: Ensure effective utilization of Huntress products, provide post-sales training, and identify expansion opportunities through technically-led QBRs.
• Technical Sales Enablement: Lead training sessions on product usage and best practices at events.
• Partner/Customer Technical Advocacy: Act as a liaison, relaying customer feedback to Product Management for continuous product improvement.
• Training/Onboarding: Guide customers through the onboarding phase, establish positive relationships, ensure adoption, and accelerate time to value. Educate on improving security posture with Huntress.
• Account Growth: Identify up-sell and cross-sell opportunities during technical account reviews.
• Product Research: Participate in surveys/research on new capabilities, assisting product and engineering in building relevant solutions.
• Community Technical Resource: Support the Huntress Community Team on projects like roadshows and peer groups.
• Strong self-starter with the ability to work independently.
• Spot opportunities for improvement in a fast-moving environment.
• Comfortable traveling 25% of the time and meeting face-to-face with customers.
• Comfortable presenting in front of groups.

What You Bring To The Team

• 6+ years of experience in Technical Account Management, pre-sales, or similar roles.
• Experience in endpoint or network security (e.g., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS).
• Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation.
• Strong understanding of network design, hardening techniques, and troubleshooting.
• Experience working in or with MSPs and/or VARs.
• Excellent communication and presentation skills, including presenting to C-level executives.
• Effective time management and organizational skills.

Preferred Experience

• Experience with malware, threat intelligence, and/or sandbox analysis.
• Experience with programming or scripting languages such as PowerShell, Python, and Bash.
• Experience with cloud platforms such as AWS, Azure, GCP.
• Familiarity with MSP tools like RMMs and PSAs.
• Familiarity with SIEM tools like Elastic, Splunk.

What Huntress Offers

• 100% remote work environment.
• Generous paid time off, including vacation, sick time, and paid holidays.
• 12 weeks of paid parental leave.
• Highly competitive and comprehensive medical, dental, and vision benefits plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Life and Disability insurance plans.
• Stock options for all full-time employees.
• One-time $500 reimbursement for home office setup/upgrade.
• Annual allowance for education and professional development assistance.
• $75 USD/month digital reimbursement.
• Access to the BetterUp platform for coaching.

Key skills/competency

• Technical Account Management
• Cybersecurity
• Endpoint Security
• Network Security
• Customer Success
• Post-sales Support
• Client Advocacy
• Threat Intelligence
• Problem Solving
• MSP/VAR Partnerships