SOC Support Specialist - West Coast Weekend Shift
@ Huntress

Hybrid
$60,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @huntresslabs.com
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Job Details

Overview

The SOC Support Specialist - West Coast Weekend Shift is an entry-level role at Huntress, acting as a liaison between partners/customers and the Security Operations Center (SOC) team. The position is remote and requires candidates to be located in the Pacific Time Zone, working Sunday through Thursday.

What We Do

Huntress is a fully remote, global team of cybersecurity experts. Founded by former NSA cyber operators in 2015, Huntress protects over 4M endpoints and 7M identities with enterprise-grade cybersecurity solutions at an affordable price.

Responsibilities

  • Provide exceptional support via phone, email, and chat.
  • Address partner security concerns with timely responses.
  • Simplify complex SOC concepts for partner understanding.
  • Lead calls and facilitate collaboration with the SOC team.
  • Troubleshoot product issues and support related requests.
  • Collaborate with internal teams to ensure overall customer satisfaction.
  • Advocate for partner needs and contribute knowledge base articles.

Qualifications

  • Located in the Pacific Time Zone with availability Sunday through Thursday.
  • Passion for cybersecurity with a commitment to continuous learning.
  • Exceptional communication, interpersonal skills, and calm under pressure.
  • Ability to work independently and prioritize tasks.

Preferred Experience

  • MSP or Help Desk experience.
  • Experience with Microsoft 365/Entra.
  • Basic understanding of Networking and SIEM tooling.

What We Offer

  • 100% remote work environment.
  • Generous paid time off and holiday benefits.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) with 5% contribution and stock options.
  • Reimbursements for home office setup and digital tools.
  • Educational and professional development allowances.
  • Access to coaching and personal growth platforms.

Inclusivity & Accommodations

Huntress is committed to inclusivity. If you require accommodations during the application process, please contact accommodations@huntresslabs.com.

Key Skills/Competency

  • Cybersecurity
  • Customer Support
  • Communication
  • SOC Operations
  • Troubleshooting
  • Collaboration
  • MSP Experience
  • Microsoft 365
  • Networking
  • SIEM
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How to Get Hired at Huntress

🎯 Tips for Getting Hired

  • Research Huntress's culture: Examine their mission and values online.
  • Tailor your resume: Highlight cybersecurity and support experience.
  • Showcase technical skills: Mention networking and Microsoft 365 knowledge.
  • Prepare for interviews: Practice situational and customer support queries.

📝 Interview Preparation Advice

Technical Preparation

Review basics of networking and SIEM tools.
Familiarize with Microsoft 365 and Entra.
Practice troubleshooting common security issues.
Brush up on remote support technologies.

Behavioral Questions

Demonstrate calm under pressure.
Show effective communication examples.
Explain teamwork in remote settings.
Discuss adaptability in evolving roles.

Frequently Asked Questions