Outbound Caller / Customer Service Sales Repres... @ Hunt St
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Job Details
Job Role
Outbound Caller / Customer Service Sales Representative
Company Overview
At Hunt St, we help Australian companies hire top remote talent in the Philippines. We are not an outsourcing agency; all roles are 100% remote, allowing you to work from home.
Client Overview
The client is a forward-thinking team based in Australia, providing sustainable cooling and heating solutions to help homeowners and businesses reduce their energy footprint.
Role Overview
In this role, you will engage with existing customers primarily through warm calling and occasionally cold calling. Your focus is to build strong relationships, book services, and generate additional revenue through upselling and cross-selling.
Key Responsibilities
- Make outbound calls to existing customers and new prospects when needed.
- Present and explain services in clear, professional English.
- Upsell additional services and product add-ons consultatively.
- Identify customer needs and match them with suitable solutions.
- Document customer interactions accurately in the CRM/system.
- Represent the company in a friendly, professional manner.
- Handle objections confidently and convert them into opportunities.
- Collaborate with team members to improve call strategies.
- Meet or exceed set targets for bookings, upsells, and conversions.
Required Skills and Qualifications
- Excellent spoken and written English.
- Experience in outbound calling, telesales or customer service.
- Strong sales, persuasion, and objection handling skills.
- Motivated, target-driven, and resilient personality.
- Organized and capable of working independently.
- Tech-savvy and quick at learning CRM systems and digital platforms.
- Strong listening skills and empathy.
What We Offer
- Commission and bonus for successful sales.
- Comprehensive training on services, products, and systems.
- A supportive team environment with growth opportunities.
Work Arrangement & Expectations
This remote role is engaged as an Independent Contractor. While you have flexibility, you are expected to be available for meetings during core AU business hours (approx. 9 AM - 5 PM) and disclose any other commitments.
Key skills/competency
- Outbound Calling
- Customer Service
- Telesales
- Upselling
- CRM
- Communication
- Objection Handling
- Relationship Building
- Time Management
- Remote Work
How to Get Hired at Hunt St
🎯 Tips for Getting Hired
- Research Hunt St's culture: Study their mission, values, and reviews.
- Customize your resume: Highlight outbound calling and sales experience.
- Prepare for remote work: Showcase self-discipline and tech skills.
- Practice interview scenarios: Focus on objection handling strategies.