Fractional Technical Product Specialist

Role: Fractional Technical Product Specialist at Humiint

At Humiint, we partner with complex technology companies that have built powerful tools but struggle to explain or implement them. Whether it’s helping a key client integrate an API, troubleshooting a sophisticated bug that frontline support can't solve, or writing the technical documentation that developers actually enjoy reading, the right Fractional Technical Product Specialist bridges the gap between the code and the customer—without the overhead of a full-time Solutions Architect.

We’re looking to connect with "bilingual" professionals who speak both engineering and business fluently. If you are an expert at dissecting complex products, diagnosing edge cases, and simplifying technical concepts for non-technical stakeholders, this is a great opportunity to apply your deep product knowledge flexibly while enabling growth for technical teams.

This role is ideal for former engineers, solutions consultants, or technical account managers who want to solve the hardest implementation and adoption challenges for multiple innovative companies on a part-time, project-based, or retainer basis.

Key Responsibilities

• Technical Demos: Delivering high-level product demonstrations to prospective clients that go far beyond the standard sales script to address specific architectural needs.
• Implementation Support: Guiding new customers through the technical setup, configuration, and integration of the product into their existing stack.
• Documentation: Creating robust technical guides, API references, and developer portals to encourage self-service and adoption.
• Escalation Management: Acting as the final line of defense for complex support tickets that require code-level analysis or database querying.
• Feature Validation: Collaborating with engineering to test new releases in real-world scenarios before they reach the general user base.
• Internal Training: Upskilling sales and success teams on the technical nuances of the product so they can sell and support it more effectively.
• Feedback Loop: Translating raw technical feedback from customers into structured requirements for the product development team.
• POC Management: Overseeing Proof of Concept trials for enterprise clients to ensure technical success criteria are met.

Required Qualities

• Proven Experience: Background in Solutions Engineering, Technical Support, or Product Management within technical sectors.
• Technical Literacy: The ability to read code, understand data structures, and query databases to diagnose issues.
• Communication: Exceptional skill in translating complex technical mechanisms into clear business value for executives.
• Curiosity: An insatiable drive to understand "how it works" under the hood.
• Empathy: The patience to guide non-technical users through difficult technical workflows.
• Problem Solving: A diagnostic mindset that focuses on finding the root cause rather than just patching the symptom.
• Adaptability: The ability to quickly learn new codebases and proprietary technologies.

Additional Information

• Ability to set your own pricing
• Virtual / Work from home
• Flexible schedule
• Work across industries

At Humiint, we work with trusted professionals who bring clarity, expertise, and solutions to the most complex products. If you're a Fractional Technical Product Specialist ready to be the bridge between the build and the business—flexibly and professionally—we’d love to hear from you.

Key skills/competency

• Technical Product Management
• Solutions Engineering
• API Integration
• Technical Documentation
• Database Querying
• Problem Diagnosis
• Stakeholder Communication
• Feature Testing
• Product Adoption
• Technical Training