Job Overview
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Job Description
Fractional Account Manager at Humiint
At Humiint, we believe strong relationships drive sustainable growth. Whether it’s helping clients unlock value, solve challenges, or scale their services, great account managers create trust, momentum, and results. That’s where you come in.
We’re looking to connect with experienced Fractional Account Managers who can build lasting client partnerships, ensure delivery excellence, and support our clients through every stage of engagement. If you're a proactive communicator, natural problem solver, and thrive on keeping clients happy and growing — this is your opportunity to make a meaningful impact.
This role is ideal for professionals who love being at the center of client success — connecting the dots between business needs, internal teams, and service outcomes. Whether you’ve worked in consulting, SaaS, creative agencies, or professional services — we’d love to hear from you.
Key Responsibilities
- Managing day-to-day communication and relationships with assigned clients
- Acting as the primary point of contact for client needs, questions, and feedback
- Coordinating internal teams to ensure smooth delivery of services or projects
- Supporting renewals, upsell opportunities, and contract discussions
- Tracking client KPIs, usage metrics, and satisfaction levels
- Troubleshooting issues and ensuring prompt, clear resolution
- Documenting client updates, notes, and next steps in CRM or internal systems
- Supporting onboarding, kick-off calls, and ongoing account health reviews
Required Qualities
- Proven experience in account management, client success, or customer experience
- Strong interpersonal and communication skills (verbal and written)
- Organized, responsive, and able to manage multiple client relationships
- Familiarity with CRM tools like HubSpot, Salesforce, or similar
- Comfortable working across cross-functional teams (sales, delivery, operations)
- Passionate about client experience and creating long-term value
Additional Information
- Ability to set your own pricing
- Remote work
- Flexible schedule
- Work across different industries
At Humiint, we work with client-facing professionals who lead with empathy, clarity, and reliability. If you're a Fractional Account Manager ready to help our clients succeed — and enjoy doing it with flexibility and purpose — we’d love to hear from you. Learn more at www.humiint.com
Key skills/competency
- Client Relationship Management
- Communication Skills
- Problem Solving
- CRM Software
- Account Growth
- Service Delivery
- Customer Experience
- Cross-functional Collaboration
- Negotiation
- KPI Tracking
How to Get Hired at Humiint
- Research Humiint's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your account management expertise, client success stories, and proficiency with CRM tools for Humiint's Fractional Account Manager role.
- Showcase fractional expertise: Emphasize your ability to manage multiple client relationships, demonstrate flexibility, and drive value across diverse industries.
- Prepare for client-centric interviews: Focus on behavioral questions regarding client relationship building, problem-solving, and communication strategies during your Humiint interview process.
- Demonstrate proactive communication: Highlight your strong verbal and written communication skills and your responsiveness as an experienced Account Manager.
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