Learning Design Lead - AI

About the Role: Learning Design Lead - AI

Become a part of our caring community and help us put health first. The Learning Design Lead - AI plays a critical role in designing, developing, and delivering strategic learning experiences that support Humana's AI initiatives. This role operates with a high degree of independence and collaborates across teams to ensure alignment between business goals and learning outcomes.

The Learning Design Lead - AI analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning, and manuals. This role analyzes learning needs and partners with subject matter experts to provide input for course content. You will write effective learning objectives and coordinate performance assessments to measure training effectiveness, ensuring course materials are current and relevant to training needs. You will track and analyze the effectiveness of training programs by examining learner satisfaction levels, proficiency testing, and job performance improvement, while also providing instruction and guidance to Facilitators. A key aspect is knowing how to use social media and collaborative tools to facilitate learning. You will plan, organize, and develop training curriculum, materials, job performance aids, and programs to meet specific training needs. Using consultative skills, you will commit to projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. This position advises executives to develop functional strategies (often segment-specific) on matters of significance. You will exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, working under minimal supervision, and requiring analysis of variable factors to determine the best course of action.

Program Leadership & Stakeholder Engagement

• Serves as the primary point of contact for all AI Learning Program stakeholders, including executives, HR, and external partners.
• Partners with the Associate Director to represent the program in executive forums, to define and provide updates on roadmap, measurement rubrics, learning prioritization, and scaling strategies.
• Partners with the appropriate communications personnel to deliver program-related communication(s) to the relevant stakeholders.
• Develop program timelines including milestones and KPIs to regularly report progress to stakeholders.
• Lead and develop a high-performing team, including both direct and indirect reports, fostering collaboration, accountability, and alignment with organizational goals.

Operations & Vendor Management

• Respond to inquiries from the AI learning mailbox, ensuring timely and professional communication.
• Manage vendor relationships to ensure our program has what it needs to succeed.

Budget & Reporting

• Own the full lifecycle of the AI Learning program budget, from creation to tracking and burn management.
• Lead all reporting efforts, including project plans, OKRs, executive reporting, including dashboards, and Steering Committee updates.

Event Management

• Oversee the planning and execution of all AI Learning events, ensuring high-quality experiences that reflect the program’s values.
• Coordinate with supporting teams while maintaining accountability for successful delivery.

Documentation And Governance

• Maintain strong documentation practices to ensure transparency, continuity, and informed decision-making.
• Develop and manage program governance materials, including committee operating guidance and program documentation.
• Coordinate with supporting people and teams while maintaining accountability for successful delivery.

Required Qualifications

• Bachelor’s degree in instructional design, learning design or similar (or equivalent work experience).
• 4+ years of experience in leading corporate learning programs.
• 2+ years of experience leading corporate AI or emerging technology training.
• Proven experience managing cross-functional projects with executive visibility.
• Experience owning and managing program budgets, including forecasting and tracking spend.
• Exceptional written and verbal communication skills, with the ability to engage and influence executive stakeholders.
• Experience leading communications across multiple stakeholder groups, including HR, leadership, and external vendors.
• Comfortable serving as the face of a program and representing it in high-visibility forums.
• Proven ability to plan and execute high-impact events with attention to detail and participant experience.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated excellence in documentation practices, including maintaining clear, consistent, and accessible program records.
• Proficiency in creating and managing reports for diverse audiences (e.g., OKRs, project plans, executive summaries, steering committee updates).
• Proficiency with productivity and collaboration tools (e.g., Microsoft Office Suite, especially PowerPoint), SharePoint, Teams.

Preferred Qualifications

• Program management (PgMP) or project management (CAPM, PMP) Certifications.
• Learning development certification (APTD or CPTD, Bob Pike, etc.).
• Experience in IT, health care, or insurance environments.
• Familiarity with project management tools (e.g., Planner, JIRA Align, MS Project or similar platforms) is a plus.

Additional Information

Qualified candidates are required to live within commutable distance for a hybrid (~3 days in-office) work arrangement. Preferred locations are: Washington, D.C. metropolitan area, Louisville, KY metropolitan area, Denver, CO metropolitan area, Dallas, TX metropolitan area, Ft. Lauderdale, FL metropolitan area. Some travel may be required based upon candidates' location, anticipated not to exceed 20%. As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Key skills/competency

• Learning Design
• AI Training
• Program Leadership
• Stakeholder Management
• Budget Oversight
• Vendor Relations
• Event Planning
• Instructional Strategy
• Project Management
• Communication Skills