Lead Experience Researcher
@ Humana

Hybrid
$150,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @humana.com
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Job Details

Overview

Join Humana as a Lead Experience Researcher. In this role, you will drive high-impact special projects using both qualitative and quantitative methods, to uncover the root causes of patient and associate challenges and translate insights into actionable solutions.

Key Responsibilities

  • Design and execute mixed-method research engagements.
  • Investigate root causes and uncover unmet needs.
  • Translate findings into actionable insights.
  • Collaborate with cross-functional teams for strategic problem-solving.
  • Advise leaders as a research thought partner.
  • Define success metrics and measurement frameworks.

Required Qualifications

  • Bachelor’s degree required.
  • Minimum five years’ experience in experience research.
  • Expertise in both qualitative and quantitative research.
  • Proficiency in human-centered design and research methodologies.
  • Strong storytelling, facilitation, and communication skills.

Preferred Qualifications

  • Master’s degree in a related field.
  • Experience in health services research or health equity research.
  • Experience with service design and blueprinting.

Additional Information

This is a remote role with required availability during central or eastern hours. Occasional travel (at least once per quarter) may be required for training/meetings. The position includes competitive benefits and eligibility for bonus incentive plans.

Key skills/competency

Lead Research, Qualitative, Quantitative, Human-Centered, Insights, Strategy, Analysis, Design Thinking, Collaboration, Communication

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How to Get Hired at Humana

🎯 Tips for Getting Hired

  • Customize your resume: Highlight qualitative and quantitative research skills.
  • Research Humana: Understand their mission and healthcare impact.
  • Showcase experience: Emphasize human-centered design and analytics.
  • Prepare for interviews: Practice strategic problem-solving examples.

📝 Interview Preparation Advice

Technical Preparation

Review mixed-method research techniques.
Practice quantitative data analysis methods.
Update statistical analysis skills.
Refine journey mapping expertise.

Behavioral Questions

Describe a challenging research project.
Explain a time you influenced cross-teams.
Discuss handling ambiguous data situations.
Share how you motivate stakeholder decisions.

Frequently Asked Questions