Lead Experience Researcher @ Humana
placeHybrid
attach_money $150,000
businessHybrid
scheduleFull Time
Posted 6 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @humana.com
Recommended after applying
Job Details
Overview
Join Humana as a Lead Experience Researcher. In this role, you will drive high-impact special projects using both qualitative and quantitative methods, to uncover the root causes of patient and associate challenges and translate insights into actionable solutions.
Key Responsibilities
- Design and execute mixed-method research engagements.
- Investigate root causes and uncover unmet needs.
- Translate findings into actionable insights.
- Collaborate with cross-functional teams for strategic problem-solving.
- Advise leaders as a research thought partner.
- Define success metrics and measurement frameworks.
Required Qualifications
- Bachelor’s degree required.
- Minimum five years’ experience in experience research.
- Expertise in both qualitative and quantitative research.
- Proficiency in human-centered design and research methodologies.
- Strong storytelling, facilitation, and communication skills.
Preferred Qualifications
- Master’s degree in a related field.
- Experience in health services research or health equity research.
- Experience with service design and blueprinting.
Additional Information
This is a remote role with required availability during central or eastern hours. Occasional travel (at least once per quarter) may be required for training/meetings. The position includes competitive benefits and eligibility for bonus incentive plans.
Key skills/competency
Lead Research, Qualitative, Quantitative, Human-Centered, Insights, Strategy, Analysis, Design Thinking, Collaboration, Communication
How to Get Hired at Humana
🎯 Tips for Getting Hired
- Customize your resume: Highlight qualitative and quantitative research skills.
- Research Humana: Understand their mission and healthcare impact.
- Showcase experience: Emphasize human-centered design and analytics.
- Prepare for interviews: Practice strategic problem-solving examples.
📝 Interview Preparation Advice
Technical Preparation
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Review mixed-method research techniques.
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Practice quantitative data analysis methods.
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Update statistical analysis skills.
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Refine journey mapping expertise.
Behavioral Questions
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Describe a challenging research project.
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Explain a time you influenced cross-teams.
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Discuss handling ambiguous data situations.
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Share how you motivate stakeholder decisions.
Frequently Asked Questions
What does Lead Experience Researcher at Humana involve?
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Is travel required for the Lead Experience Researcher position at Humana?
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