Bilingual Supervisor, Care Management Support
@ Humana

Hybrid
$60,700
Hybrid
Full Time
Posted 16 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @humana.com
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Job Details

About the Role

The Bilingual Supervisor, Care Management Support at Humana is a remote opportunity for candidates residing in Puerto Rico. This role provides leadership to non-clinical support staff working in the care management process for CarePlus members. The supervisor oversees 18-20 Care Management Support Assistants who help guide members and families to wellness resources.

Key Responsibilities

  • Oversee non-clinical call center operations for care management.
  • Provide leadership to support team performance and accountability.
  • Ensure members receive guidance and access to wellness resources.
  • Manage scheduling, including call center hours and occasional weekend coverage.

Required Qualifications

Must reside in Puerto Rico, have a high school diploma or equivalent, and possess at least 2 years of Healthcare Call Center experience along with 2+ years of formal leadership experience. Proficiency in Microsoft Office and virtual collaboration tools such as Zoom is required. Bilingual fluency in English and Spanish (including a language test) is essential.

Preferred Qualifications

Bachelor's Degree, 6+ years of supervisory experience, proficiency with Microsoft Access, data analysis skills, and experience aligning business strategy are preferred.

Work-At-Home Requirements

Home employees must have a reliable internet connection (minimum 25 Mbps download / 10 Mbps upload), a dedicated workspace, and may be required to report to the Humana office in San Juan if backup is not available during outages.

Interview Process & Additional Details

  • Initial text and email prescreening.
  • Video prescreen via HireVue.
  • Interviews scheduled using HireVue.
  • Final offer discussions with a recruiter.

This is a full-time role with scheduled 40 hours per week and call center operating hours between 8:00 AM and 8:00 PM Eastern Standard Time.

Description Of Benefits

Humana offers competitive benefits including medical, dental and vision, 401(k), paid time off, disability and life insurance and more, designed to support whole-person wellbeing.

Key skills/competency

  • Leadership
  • Call Center Operations
  • Healthcare
  • Bilingual (English/Spanish)
  • Supervisory
  • Microsoft Office
  • Virtual Collaboration
  • Data Analysis
  • Customer Service
  • Decision-making

How to Get Hired at Humana

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant healthcare and leadership skills.
  • Research Humana: Understand their mission and client services.
  • Prepare examples: Detail experience in call center management.
  • Practice bilingual responses: Demonstrate fluency in both English and Spanish.

📝 Interview Preparation Advice

Technical Preparation

Review call center software systems.
Practice Microsoft Office tasks.
Test virtual collaboration tools like Zoom.
Analyze call center performance data.

Behavioral Questions

Describe a time you led a team.
Explain conflict resolution in a busy setting.
Detail a decision-making process under pressure.
Discuss adapting to fast-paced change.

Frequently Asked Questions