Strategy & Implementation Lead
Human8 · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
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Job highlights
- Lead client engagements in customer-centric strategy.
- Drive brand, innovation, and change initiatives.
- Guide teams to deliver tangible business impact.
- Advise executives and foster collaboration.
- Develop new business opportunities.
About the role
About the Role
Our Strategy & Implementation team partners with organizations to design and activate customer-centric strategies. Through core practice areas, including brand strategy, change management, and human-centered innovation, we guide clients in aligning their internal systems, behaviors, and communications to support a customer-first vision.
The Strategy & Implementation Lead plays a critical role in driving these efforts across client engagements, providing strategic direction to teams and ensuring delivery against complex business challenges.
Key Responsibilities
Project Oversight & Client Engagement:
- Lead client consulting engagements across a diverse portfolio of strategic initiatives, ensuring recommendations translate into tangible business actions and sustained impact within client organizations.
- Identify brand and innovation territories through market, cultural, and consumer insight analysis to uncover differentiated growth opportunities.
- Translate insights into clear brand strategies, including positioning, purpose, and narrative.
- Activate brand and creative strategies end-to-end, partnering cross-functionally to bring ideas to market effectively.
- Lead innovation efforts, facilitating ideation and co-creation work sessions and workshops to generate new product, service, and experience concepts.
- Advance innovation pipelines by identifying unmet needs, validating concepts, and defining value propositions.
- Deliver assets that enable change and customer-centricity, including journey maps, experience principles, and playbooks that help organizations operationalize strategy.
- Serve as a strategic advisor, challenging thinking and uncovering transformative opportunities.
Management and Leadership:
- Establish rapport with executives and build trust quickly.
- Successfully guide engagement teams in delivering consistently exceptional client service and outcomes.
- Foster collaboration with other teams and specialties at Human8 (e.g., Communication Design, Research, Analytics), weaving appropriate competencies together for a cohesive result and client experience.
- Demonstrate genuine sensitivity, support, and encouragement for colleagues, along with consistent professional maturity.
Business Development:
- Build strong, trusted relationships with the Account Strategy team and act as a subject matter expert to assist in client conversations, supporting solutions and proposal development.
- Identify client needs and solutions to generate additional business opportunities through existing work.
Skills, Knowledge and Expertise
- A degree in a related field is beneficial (Marketing, Brand, Organizational Development, MBA) but we equally value demonstrable, equivalent experience. We welcome candidates from diverse educational backgrounds.
- 8+ years of strategy or consulting experience, preferably in brand, business or marketing strategy and/or general insight led strategy work.
- High degree of comfort with ambiguity – ability to lay out an aspirational vision of what’s possible and then execute on it without prompt.
- Strong presence, confidently leading meetings, facilitating discussions, and influencing stakeholders to align on clear decisions and next steps.
- Keen business acumen, critical thinking, and influential written and verbal communication skills throughout the engagement.
- Skilled with using frameworks and visual models to help convey thoughts and strategy.
- Successful track record of leading/mentoring and overseeing project teams with agility as well as strong communication, collaboration, and organizational skills.
- Thrives in fast-paced, ambiguous environments and brings a proactive, entrepreneurial mindset.
Key skills/competency
- Strategy Consulting
- Brand Strategy
- Client Engagement
- Innovation Leadership
- Change Management
- Team Leadership
- Business Development
- Market Analysis
- Stakeholder Influence
- Project Oversight
Skills & topics
- Strategy Lead
- Implementation Lead
- Brand Strategy
- Business Strategy
- Marketing Strategy
- Consulting
- Client Engagement
- Innovation
- Change Management
- Leadership
How to get hired
- Tailor your resume: Highlight 8+ years of strategy/consulting experience, focusing on brand, business, or marketing strategy.
- Showcase leadership: Emphasize your track record in leading project teams and mentoring colleagues.
- Demonstrate strategic thinking: Provide examples of driving customer-centric strategies and managing ambiguity.
- Prepare for client scenarios: Be ready to discuss how you've influenced stakeholders and delivered impact.
- Network effectively: Connect with the Human8 Account Strategy team on LinkedIn to understand their approach.
Technical preparation
Master strategy frameworks and models.,Practice analyzing market and consumer insights.,Develop facilitation and workshop leading skills.,Prepare case studies of past project successes.
Behavioral questions
Describe leading through ambiguity.,How do you influence executive stakeholders?,Share experience mentoring project teams.,How do you translate insights to strategy?
Frequently asked questions
- What type of experience is most valued for the Strategy & Implementation Lead role at Human8?
- Human8 highly values demonstrable experience equivalent to a degree in Marketing, Brand, Organizational Development, or an MBA. Specifically, they look for 8+ years of strategy or consulting experience, with a strong preference for work in brand, business, or marketing strategy, and insight-led strategy.
- How important is managing ambiguity for this position?
- Comfort with ambiguity is crucial. The role requires an ability to lay out an aspirational vision and then execute on it independently, indicating a high level of self-direction and problem-solving.
- What are the key leadership qualities expected in a Strategy & Implementation Lead?
- Key leadership qualities include a strong presence for confidently leading meetings and facilitating discussions, the ability to influence stakeholders to align on decisions, and a successful track record of leading, mentoring, and overseeing project teams with agility and strong communication skills.
- How does Human8 foster collaboration within its teams?
- Human8 encourages collaboration by having the Strategy & Implementation Lead foster partnerships with other teams like Communication Design, Research, and Analytics. This ensures appropriate competencies are woven together for cohesive results and client experiences.
- What is the role of a Strategy & Implementation Lead in business development?
- The Strategy & Implementation Lead acts as a subject matter expert, building strong relationships with the Account Strategy team. They assist in client conversations, support solution development, and help identify client needs to generate additional business opportunities.
- What kind of analytical skills are needed for this role?
- The role requires keen business acumen, critical thinking, and the ability to use frameworks and visual models to convey thoughts and strategy effectively. This includes analyzing market, cultural, and consumer insights to uncover growth opportunities.