Implementation Specialist
@ Hue.

Hybrid
$100,000
Hybrid
Full Time
Posted 10 hours ago

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XXXXXXXX XXXXXXXXX XXXXXXXXXX***** @poweredbyhue.com
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Job Details

Overview

Hue is seeking an Implementation Specialist to lead client onboarding and technical integrations for its innovative B2B SaaS e-commerce platform. This role is key in managing timelines, integrating technical setups, and ensuring customer satisfaction from kickoff through launch and beyond.

Key Responsibilities

  • Onboarding: Partner with CSMs for technical setup and successful launch.
  • Implementation: Configure, test, and troubleshoot platform setups independently.
  • Project Management: Maintain and manage the Launch Tracker, flag risks, and drive accountability.
  • Client Support: Act as go-to resource for client inquiries during onboarding.
  • Process Optimization: Streamline onboarding and support workflows using AI tools.
  • Product Education & Feedback: Create educational resources and relay client feedback to product teams.

About Hue

Hue, a fast-growing venture-backed startup, is on a mission to make online shopping inclusive. With significant wins across 80+ brands and led by a diverse founding team with strong backgrounds from Harvard, Google, and L'Oreal, Hue is changing the way e-commerce platforms engage customers through authentic video reviews.

Key skills/competency

  • Onboarding
  • Technical Integration
  • Project Management
  • Client Support
  • Process Optimization
  • Web Development
  • SaaS
  • eCommerce
  • Communication
  • Problem-solving
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How to Get Hired at Hue.

🎯 Tips for Getting Hired

  • Customize your resume: Highlight client onboarding and technical skills.
  • Research Hue's mission: Understand their diverse, inclusive startup culture.
  • Showcase technical expertise: Demonstrate familiarity with HTML, CSS, JavaScript, and e-commerce platforms.
  • Prepare for behavioral questions: Reflect on past client-facing project experiences.

📝 Interview Preparation Advice

Technical Preparation

Review HTML, CSS, JavaScript basics.
Study eCommerce platform integrations like Shopify.
Practice troubleshooting technical setups.
Brush up on SaaS onboarding tools.

Behavioral Questions

Describe a challenging client project.
Explain your project management process.
Share an experience of conflict resolution.
Discuss how you handle tight deadlines.

Frequently Asked Questions