Lead Contract Manager

About HubSpot's Strategic Accounts Team

The Strategic Accounts team at HubSpot operates at the highest-touch end of the Customer Success organization. This dedicated team partners with HubSpot's highest-paying and Lighthouse customers, empowering them to achieve extraordinary growth through tailored education, expert business consulting, and consistent delight.

The Role: Lead Contract Manager at HubSpot

As a Lead Contract Manager at HubSpot, you will be instrumental in managing crucial customer contracts, efficiently handling customer inquiries and renewals, and strategically focusing on maximizing customer investment. Your core responsibilities include expertly negotiating value-driven renewals, collaborating closely with both customers and internal stakeholders to foster account growth, and ensuring a seamless and positive customer experience throughout the entire contract renewal process. Beyond direct customer interaction, you will also play a pivotal role in leading forecasting discussions, contributing to continuous process improvements, providing valuable mentorship to less experienced colleagues, and actively supporting strategic initiatives within our dynamic Contract Management and Customer Success team.

This role offers flexible work preferences in the US, allowing for @office, @flex, or @home arrangements.

In This Role, You’ll Get To

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
• Improve forecast accuracy and consistency.
• Work with senior internal and external stakeholders.
• Develop your understanding of SaaS economics.
• Deliver best in class service to our upmarket customers (200+ employees).
• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges.

We Are Looking For People Who

• Have 5+ years of experience working in contract or renewal management (or in a similar role).
• Experience in working with Legal teams to manage complex contract specifications.
• Experience working with large organizations (200+ employees).
• Are passionate about creating a great customer experience.
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics.
• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
• Work autonomously and strategically.
• Solve problems with curiosity and creativity.
• Seek to understand multiple perspectives in a situation.
• Have growth driven negotiation skills.
• Show clear communication skills with the ability to effectively lead a phone conversation.
• Possess prioritization and organizational skills with attention to detail.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

Pay & Benefits

The annual cash compensation for this Lead Contract Manager role at HubSpot ranges from $110,000 to $140,000 USD. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. HubSpot also offers a comprehensive benefits package designed to help employees grow better, aligning with their commitment to transparency and fair compensation practices.

Key skills/competency

• Contract Negotiation
• Renewal Management
• Customer Experience
• Forecasting & Pipeline Management
• Process Improvement
• Stakeholder Collaboration
• SaaS Economics
• Legal Team Liaison
• Mentorship
• Strategic Initiatives