Customer Success Manager Mid Market
@ HubSpot

Hybrid
$120,000
Hybrid
Full Time
Posted 1 day ago

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Job Details

About HubSpot

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers use our marketing, sales, and customer success software to grow their businesses. We help our customers not only grow, but grow better.

Our Culture

At HubSpot, our values live in our hearts. We empower our people to do their best work wherever they are, fostering a culture of alignment, adaptability, and customer obsession.

Role Overview: Customer Success Manager Mid Market

This role focuses on delivering best-in-class service and support to ANZ customers using HubSpot's AI-native tools and Customer Prioritisation Framework (CPF). You will drive customer retention, expansion, and measurable ROI by engaging customers, building strategies, and collaborating across teams.

Key Responsibilities

  • Own customer growth, delight, and retention for complex accounts.
  • Build relationships with key decision makers and stakeholders.
  • Engage in strategy conversations and develop detailed success plans.
  • Monitor customer health, manage risks, and identify expansion opportunities.
  • Collaborate with internal teams to ensure successful customer renewals.
  • Utilize AI, data, and Success Excellence Metrics to scale impact.

Who You Are

You are experienced in managing customer relationships in a SaaS environment with a proven track record of meeting retention and revenue goals. You are tech-savvy, an excellent communicator, business-minded, organized, and adaptable in a fast-paced setting.

Benefits

  • Hybrid work environment (work from Home, Office or Flex)
  • World class new hire training and onboarding
  • Education allowance up to USD 5,000 per annum
  • Flexible Time Off Policy and a week of rest
  • Private health insurance allowance
  • Paid 4 week sabbatical after 5 years
  • Primary and Secondary Caregiver Leave

Additional Information

The ANZ office is located in Sydney’s CBD, but this role is open to remote workers in Australia. Accommodation requests are welcomed during the hiring process. HubSpot is committed to a diverse and inclusive work environment.

Key skills/competency

  • Customer Retention
  • Account Management
  • SaaS
  • CRM
  • AI Tools
  • Data Analysis
  • Relationship Building
  • Risk Mitigation
  • Strategic Planning
  • Communication
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How to Get Hired at HubSpot

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience to CRM and customer success roles.
  • Research HubSpot: Learn about their culture, mission, and products.
  • Highlight AI expertise: Emphasize familiarity with AI tools in applications.
  • Prepare for behavioral interviews: Practice storytelling focused on customer impact.

📝 Interview Preparation Advice

Technical Preparation

Review HubSpot CRM technology fundamentals.
Study AI tool integration in customer success.
Practice data analytics for customer retention.
Understand SaaS product architecture basics.

Behavioral Questions

Describe handling a challenging customer situation.
Explain a time you drove customer success.
Share an experience of cross-team collaboration.
Discuss adapting to new technology quickly.

Frequently Asked Questions