Application Service & Resource Specialist I

About HST Pathways

At HST Pathways, we are dedicated to transforming healthcare by empowering surgery centers with innovative software. Our solutions drive cost-efficiency and improve patient outcomes. As a profitable, fully remote SaaS company backed by Bain Capital, we are experiencing rapid growth, opening new opportunities for our team and customers.

What We're Looking For

We seek an authentic, inspiring, and growth-oriented individual who thrives in a fast-paced, evolving environment. You are a quick learner who values diversity and inclusion, embodying our people-first values daily. This role demands energy and enthusiasm for a high-volume workload, requiring a data-driven and results-oriented approach while fostering strong relationships and a positive team culture. You are eager to make a significant impact within our company and the broader healthcare community.

Why Join HST Pathways

Joining HST Pathways means finding a place to grow, contribute, and belong. We offer the flexibility of a fully remote work environment and the stability of a well-backed, profitable company. You will collaborate with talented teammates who are passionate about healthcare innovation and dedicated to mutual success.

Responsibilities of an Application Service & Resource Specialist I

• Build, configure, and maintain client contracts and fee schedules within the Clariti system during both implementation and post-implementation phases.
• Validate, audit, and troubleshoot contract data to ensure accuracy, compliance, and adherence to internal standards and client requirements.
• Support standard Clariti implementation activities related to contract setup, testing, and go-live readiness.
• Provide ongoing contract maintenance and updates for live clients, including amendments, renewals, and configuration changes.
• Work directly with clients to review contract structures, evaluate requirements, and recommend optimal setup strategies within Clariti.
• Ensure timely intake, investigation, and resolution of support tickets in accordance with ASR service level agreements (SLAs).
• Meet defined quality benchmarks and complete all assigned tasks within established timelines.
• Collaborate effectively with internal teams (Implementation, Support, Product, and other stakeholders) to drive contract accuracy and overall client success.
• Participate in structured virtual training programs and apply learned concepts to daily operational work.
• Identify opportunities for process improvement related to contract configuration, documentation, and workflows, and contribute to best-practice development.
• Conduct client training sessions on building, understanding, and maintaining contracts within Clariti, when applicable.
• Participate in special projects and perform additional responsibilities as assigned.

Qualifications

• Demonstrated experience reviewing and interpreting insurance payer contracts for medical services.
• Exceptional attention to detail, with the ability to thoroughly analyze complex and highly detailed contractual documents.
• Strong understanding of Revenue Cycle Management (RCM) and medical billing processes.
• Experience working with Medicare contracts, cost-of-living adjustments (COLAs), and Comprehensive APCs preferred.
• Knowledge of billing structures across various healthcare entities, including hospitals, Ambulatory Surgery Centers (ASCs), anesthesia groups, and physician practices.
• Proficiency in Microsoft Excel.
• Strong analytical and problem-solving skills, with the ability to effectively de-escalate and resolve client concerns.
• Highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with healthcare technology platforms, SaaS solutions, and system integrations is a plus.

Team Culture + Values

• One Team: We win together, support each other, and share credit.
• Inclusion: We respect differences and welcome every voice.
• Transparency: We’re open, honest, and clear about our goals.
• Agility: We move fast, test ideas, and learn as we go.
• Empathy: We listen, care, and anticipate others’ needs.
• Growth Mindset: We stay curious, keep learning, and aim to improve every day.
• Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work.

Perks & Benefits

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

Key skills/competency

• Contract Management
• Insurance Payer Contracts
• Medical Billing
• Revenue Cycle Management (RCM)
• Clariti System
• Client Support
• Data Validation
• Microsoft Excel
• Analytical Skills
• Process Improvement